2010-09-07 10:18:36
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Representative
2010-09-07 10:18:36
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Sr Oracle Database Administrator
2010-09-07 10:18:36
Ajilon Consulting is a global provider of IT solutions with 40 years of experience and offices throughout North America, Europe, and Australia. We support clients' immediate and long-term business needs by delivering a wide array of consultative IT services and by providing contingent consultants on an individual or group staffing basis. Our contingent consultants possess IT skills that supplement internal client resources during workload peaks, fill critical areas of expertise, and staff mission critical projects. With our parent company Adecco, we have a wide presence in North America and globally with more than 6,600 offices in 70 countries worldwide. Together we employ more than 700,000 associates on-assignment supporting over 150,000 clients. As a Database Administrator, you will administer, maintain and utilize policies and procedures for ensuring the security and integrity of the databases. Support production DBA in daily or emergency procedures to resolve issues. Lead the efforts of installing and maintaining database management software. Provide 7x24 DBA production support, work with DBA team for production oncall support rotation. Implement Database Change Controls & Service Requests. Resolve Database related trouble tickets assigned to the DBA group. You will work with the Information Architect and Database Designer to help implement the physical data model. Help develop and validate the database implementation plan. Create database objects and maintain their physical organization/relationships. Support the data loads into the databases. Ensure that the application, and any enhancements, interact efficiently with the database. Develop and implement database performance monitoring process and analyze monitoring data for performance optimization opportunities. Create/Implement database maintenance plan to ensure data integrity. Manage the on-site backup and recovery process and/or support the off-site backup and recovery teams• Plan for and execute any required database upgrades and migration (patches etc.) Must have Oracle 11G, heavy replication experience a must. This group handles a lot of production support issues and calls off hours, as well as some disaster recovery. The environment is Unix / AIX not Windows. ... Read more »
2010-09-07 10:18:36
Business Analyst Job Requirements TS Client Onboarding and Documentation Management program is searching for individuals highly skilled in business analysis core competencies. The goal of this program is to improve the overall client experience by streamlining and automating the client implementation workflows. Business Analysts will collaborate with multiple technology, PMO, quality management, and internal business teams to analyze and document business requirements; define improved business processes; validate functional designs; ensure test cases map to requirements; assist in the creation of training and communications materials. Highly competent analytical and requirements gathering skills. Interpret internal client business process, information, and functional needs and translate them into system and operational requirements Elicit business requirements using client interviews, document analysis, requirements workshops, surveys, site visits, business process models, use cases, scenarios, data flows, and task and workflow analysis Critically evaluate information gathered from multiple sources and reconcile conflicts Distinguish client requests from the underlying true needs. Drive and challenge business units on their assumptions of how they will successfully execute their plans. Assist clients with defining and quantifying benefits Decompose high-level information into detail and abstract up from low-level information to a general understanding Construct current and target state business process maps, identifying gaps/differences & impacts Develop and deliver the following artifacts as needed: business requirements document; functional requirements document, business rules matrices, and data flows. Contribute a business or process perspective during design reviews and collaborate with systems analysts and stakeholders in the development and validation of Use Cases and User Interface design Assist in the development of UAT and PVT scripts and ensure they clearly map to business requirements Utilize experience with enterprise-wide requirements definition and management systems and methodologies Successfully engage in multiple initiatives simultaneously Quickly understand application and system functions and how they support business processes Excellent verbal and written communication skills. The ability to interact professionally and effectively with technologists, managers, internal clients, and executives. Must be highly effective at facilitating meetings and interviews with process owners and communicating business requirements/priorities to the technology organization and program management Proactively support knowledge sharing across project teams Business Analyst Core Competencies Ability to elicit requirements from a variety of sources Critically evaluate information to assess user core needs Ability to engage in multiple initiatives simultaneously Ability to challenge plan assumptions Analytical and PM skills Ability to interact professionally with senior managers and experts Ability to function as interface between customer and development team Develop requirement specifications Function as liaison between business, technology and support Broad knowledge of TSS products ... Read more »
2010-09-07 10:18:36
We are currently seeking an Account Executive for our Schaumburg office. Our Account Executives focus first on permanent positions, but also have the opportunity to fill and service temporary and temporary to hire positions. POSITION OBJECTIVE: Qualify, acquire, service, maintain and expand client base; obtain job orders (temp, temp to full-time and full-time) solicited from the business community; recruit, screen, evaluate and match qualified candidates to the clients specific job order requirements to ensure client retention; contribute to the professional standing of AppleOne as a personnel staffing service by supplying clients and applicants with outstanding customer service and results; continually meet the needs of our clients and customers (applicants); develop, coach, counsel and recommend applicants as required. KEY RESPONSIBILITIES Client development and rapport building. Actively campaign target accounts. Continue to develop client relationships through on-site visits. New client development. Interface with clients to identify needs, present AppleOne programs and to obtain job orders either through marketing calls, responses to requests or from referrals. Continuously develop applicant base through recruiting, reactivating and referrals. Interview, evaluate and reference all candidates to determine their skill levels and their suitability for employment and/or placement. Coach, counsel and recommend applicants as required. Recruit, screen, evaluate and match qualified candidates to the clients specific job order requirements to ensure client retention. QUALIFICATIONS 3+ years sales experience with proven successful track record, Excellent written and verbal skills, Ability to work independently with minimal supervision, Exceptional time management skills, Proven ability to work with people at all levels. ... Read more »
Retail Licensed Personal Banker (i)
2010-09-07 10:18:36
GENERAL FUNCTION: A sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Retail Sales and Service process, using the prescribed tools and interacting with the Customer/Financial Service Representatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management. o Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer and maintaining relationship as appropriate. o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage sales/referral goals as set by management; and achieve goal in annualized revenue to retain (i) designation. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Business Banking Officers and Brokerage Representatives to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from other providers in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. * Bank Operations o Open and maintain full range of retail accounts and services. o Keep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure. o May need to handle opening and/or closing procedures as a member of the platform staff. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Customer Service Representative
2010-09-07 10:18:36
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
2010-09-07 10:18:36
A distribution company in the far west suburbs is seeking a Customer Service Representative to join their team. The successful candidate will be responsible for: Order Review Order Entry Order Fulfillment Quality Assurance Checking (Prior to packaging) Invoicing Returned Goods Processing Database Management Accounts Receivable Collections Complete any special reports Assist in month end activities Accept additional responsibilities as needed Secondary back-up for Product Managers ... Read more »
2010-09-07 10:18:36
Exciting opportunity with nationwide company headquarted in the Northbrook/Deerfield area. As a credit correspondence specialist! Responsibilities include commercial collections, A/R reconciliation, generation of a/r reports, analyze and reconcile accounts, and be able to establish good working relationships with external and internal customers. ... Read more »
SEEKING SENIOR AUDITOR W/ INSURANCE INDUSTRY EXPERIENCE. WORK LIFE BALANCE & TUITION REIMBURSEMENT
2010-09-07 10:18:36
TO APPLY TO THIS POSITION SEND YOUR RESUME IN A WORD DOCUMENT FORMAT TO ANDRIA.GOFF@AJILON.COM OUR CLIENT, A LARGE,INTERNATIONAL COMPANY HEADQUARTERED IN CHICAGO, IS SEEKING A SENIOR INTERNAL AUDITOR. THIS IS AN EXCITING OPPORTUNITY TO WORK FOR A DYNAMIC COMPANY THAT IS GROWING AND DOING WELL FINANCIALLY. OPPORTUNITY FOR UPWARD MOBILITY ABOUNDS AT THIS ORGANIZATION AND EXCEPTIONAL BENEFITS INCLUDE TUITION REIMBURSEMENT, GENEROUS VACATION, AND A DISCOUNTED STOCK PURCHASE PROGRAM FOR EMPLOYEES. Key Responsibilities & Duties: •Prepare and perform internal audits •Conduct joint audits / business reviews in Underwriting and Claims •Perform fraud prevention and investigation. •Support the Internal Audit Manager and the Global Head of Audit in developing the internal audit function •Provide SOX project consulting and perform SOX test work. ... Read more »
Small Business Banker - Bilingual Spanish
2010-09-07 10:18:36
GENERAL FUNCTION: The Small Business Banker (SBB) is responsible for providing business and consumer products and services to small business customers with aggregate borrowing needs of less than $500,000 and sales of up to $3 million. Manage the financial center small business portfolio including developing, retaining and growing customer relationships. Identify new business and cross-sell opportunities. Demonstrate Fifth Third Bank Core Values in all actions: Integrity, Teamwork & Collaboration, Respect & Inclusion, and Accountability. DUTIES AND RESPONSIBILITIES: * Pro-actively call (both in-person and by phone) potential and existing customers to successfully retain and grow small business relationships. * Identify cross sell opportunities by consistently profiling all customers to recognize the total banking needs and increase products per household. * Develop, maintain and cooperate with key internal partners (such as business banking, commercial, treasury management, mortgage, etc.) to ensure customer relationships are aligned to the appropriate areas of expertise. * Develop detailed plans to meet or exceed assigned sales and customer service goals. * Responsible for completing all training on schedule including small business sales, prospecting, networking and product knowledge. * Originate deposit accounts, completing all required opening and documentation procedures. * Originate, manage, and report blitz activity for the assigned Financial Center business products. * Originate business credit applications, forwarding completed applications to the BLC for credit decisions. * Complete administrative duties related to loans and depository accounts. * Community outreach including placing outbound phone calls, employer on-site meetings, conducting educational seminars, and being active in the community (e.g. local events, chamber of commerce). * Coach and mentor branch team to uncover small business sales opportunities and drive referrals. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Customer Service Representative
2010-09-07 10:18:36
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Representative
2010-09-07 10:18:36
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Representative
2010-09-07 10:18:36
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Representative
2010-09-07 10:18:36
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Financial Service Representative
2010-09-07 10:18:36
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Initiate the sales process through daily customer contact, assisting with the maintenance of the sales environment of the banking center. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain a personal balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and banking center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to management. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referral/Sales A. Consistently meet or exceed sales and referral goals as set by financial center management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate sales and cross-sell a full range of banking services to present and potential customers, and refer business as appropriate to partners for the selling and cross-selling of more specialized bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. E. Initiate and maintain customer contact through a variety of methods, including but not limited to telemarketing, establishing business contacts and attending community events. F. Actively participate in sales contests. G. Act as support to the sales team, providing sales assistance as needed. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Sales Engineer - Ethernet/IP - Chicago - Pre-Sales Engineering - Presentations Sales Support Design
2010-09-07 10:18:36
We are currently hiring Sales Engineers for our client, a leading vendor of Network switching equipment and managed services, for its CHICAGO territory. This position requires strong knowledge of and sales success within the Financial Trading vertical, particularly the emerging Low Latency/ High Frequency Trading niche. As a Sales Engineer, you will have direct account and channel partner responsibilities in assigned territory. You will be able to demonstrate a strong track record of consistent quota in targeted geographies and one or more of the listed verticals (Data Center, Enterprise, ISP, Low Latency / High Frequency Trading and HPC) are required for success in this position. Our client requires High-Performance, Low-Maintenance employees with a strong drive for success, work ethic and personal integrity. The Sales Engineer must come from a hands-on background and possess strong technical credibility within the following technology realms: Ethernet / 10 Gb Ethernet, IP routing, LAN switching, QoS, Campus/MAN, WAN, and Transport systems. You will have strong knowledge of telco service offering, including copper-based (including Metro Ethernet) and optical (DWDM, WDM, SONET) as well as competitive product knowledge, i.e. Cisco, Juniper, Foundry, Extreme Duties • Provide technical and sales support for accounts in assigned territory. • Perform technical presentations for customers, partners and prospects, for technical, non-technical and business unit management audiences. • Keep up-to-date on relevant competitive solutions, products and services. • Assist with the development of formal sales plans, RFP/RFI/RFQ responses, and proposals for assigned opportunities. • Perform hands-on work with customer/partner Lab engineers to demonstrate product capabilities during trials/evaluations. • Actively participate as a specialist in the Sales Engineering team for a technology/application area and provide consultative support to other Sales Engineers. Education, Experience and Skills Requirements: • Bachelor?s degree, preferably in a technical field strongly preferred but not required. • 7+ years related technical experience in Networking, preferably with recent hands-on knowledge, necessary for customer product configuration and training purposes. • Pre-sales experience in service provider and enterprise environment required. • Excellent written and verbal communication, listening, and strong presentation skills. • Ability to work effectively and add value as a team member. • Demonstrated technical knowledge and consultative skills. • Strong problem solving skills: ability to assess a problem and determine an effective course of action. • Knowledge of baseline Pre-Sales / Sales Engineer skills and deep knowledge in one area of specialization. • Knowledge and demonstrated operating experience in: IP routing, LAN switching, QoS, Ethernet, Campus/MAN, WAN, Transport systems. • Knowledge of relevant solutions sets, product line specifications, performance criteria, network design and applications. • Competitive knowledge including solution, technology and product offerings. • Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats. • Cisco product experience or relevant experience in key competitor offerings required. • CCIE certification preferred. ... Read more »
CDM BUSINESS CONSULTANT (28266)
2010-09-07 10:18:36
CDM Business Consultant - Dell Inc. Dell Inc. is a worldwide provider of information technology solutions to a broad range of clients. We are currently looking for a CDM Business Consultant to join our team. **THIS IS A 100% TRAVEL POSITION Job Responsibilities: The CDM Business Consultant, under the direction of the HIM Director, provides HIM Services as contracted by Dell to Dell clients and Dell associates. You will be directed to improve overall health information management performance in client entities and serve as an integral part of the Revenue Cycle Team for assessment of potential clients, review potential areas of improvement. You will make recommendations as part of the overall plan of action for our clients; manage and direct HIM/Revenue Cycle related special projects for client facilities. Additional Responsibilities: Manage projects/assignments within contractual, budget, and time limitations Provide knowledge transfer to client staff as appropriate to include mentoring, resources, and system training Maintain a positive professional relationship with client, client staff, and Dell associates Provide best practice leadership, as appropriate, at client sites Ensures the confidentiality of medical records through the enforcement of effective policies and procedures regarding the release of medical record information Updates the release of information on policies in accordance with federal and state regulations Required Skills: B.S. Degree in Health Information Management or Associate Degree in Health Information Management RHIA, RHIT, CCS or other AHIMA recognized HIM professional credential Minimum 3 years experience in an HIM related managerial position Minimum 1 year direct coding or coding management experience Experience in report writing, presentations, and project leadership Must be able and willing to travel, by air, to client sites up to 100% weekly Must be able to provide a confidential working environment in a home setting Must be willing to work in small offices, hotel rooms, and airports as required to complete assigned tasks in a timely manner Demonstrated ability to coach and train personnel Must be self-motivated and possess a positive, proactive attitude Must be able to establish priorities and take the initiative to ensure that goals are accomplished Excellent written and verbal communication skills necessary Attention to detail and organization a must Computer knowledge necessary Demonstrated effective leadership abilities Knowledge of coding skills in ICD-9-CM and CPT-4 Excellent knowledge of Office of Inspector General (OIG) requirements Knowledge of Peer Review Organization (PRO) guidelines/Diagnosis Related Groups (DRG) reimbursement Knowledge of guidelines for chart completion by accrediting agencies Desired Skills: Previous consulting experience Utilization Management experience Utilization of HIM related software programs Minimum Educational Requirements: B.S. Degree in Health Information Management or Associate Degree in Health Information Management Minimum Certifications or Other Professional Credentials: RHIA, RHIT, or CCS certificate or eligible Active or non-participatory membership in AHIMA Maintains credentialed status as required by HIMA About Dell Inc.: Collaboration. Individual drive. A passion for technology. That’s what success sounds like at Dell. It’s this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you’ll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you’ll get the mentoring, support and training you need to succeed on your own terms. For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world’s largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation. Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section at for more information. Dell is committed to Equal Employment Opportunity. It is the policy of Dell to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status. ... Read more »
Assistant General Manager-Fairfield Inn
2010-09-07 10:18:36
Scope: Manages the overall operation of two or more hotels through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations. Additional responsibilities could include troubleshooting at underperforming hotel/s or acting as General Manager at one or more hotels. Primary Responsibilities: ? Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships. ? Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions. ? Orders supplies and equipment as needed and in accordance to company procedures. ? Ensures staff received proper training for each position, including safety training and standard operating procedures. ? Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings. ? Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance ? Adheres to all franchise and company procedures and regulations as well as standard operating procedures. ? Ensures bank deposits are made daily, including weekends and holidays. ? Promotes hotel’s policies and philosophies to employees and guests through direct and indirect interaction. ? Allocates funds, authorizes expenditures and assists Area Director in budget planning ? Produces monthly financial reports and knows at all times where the hotel stands against budget. ? Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program. ? Adheres to all brand compliance as it pertains to training and brand standards. ? Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year. ? Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. ? Provides a professional image at all times through appearance and dress. ? Follows company policies and procedures and is able to effectively communicate them to subordinates. ? Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws. ? Available 24/7 with reliable transportation. Note: Other duties as assigned by supervisor or management Relationships: Internal: All hotel properties, departments and employees: For leadership and communication External: Account Executives: To promote business Reports to: Regional Area Director or Regional Vice President Qualifications: Education/Experience: Four-year college degree or previous experience in the hotel hospitality field required. Special consideration will be given to those who exhibit exemplary performance. Four to Ten years related experience and/or training or equivalent combination of education and experience. Certification and/or License Requirement: Alcohol awareness certification. General Manager and/or other certification as required by franchise. Skills and Qualities: ? Strong leadership skills. ? Strong oral and written communication skills. ? Attention to detail. ? Planning and organizational ability. ? Customer skills. ? Computer skills. ? Accounting knowledge. Working Conditions: Will be required to work nights, weekends and holidays. Will be required to work in fast paced environment. Will be required to be on call when away from work. Physical/Cognitive Activities: This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. The major responsibility in this position is to oversee all of the major operations of the hotel. Therefore a significant portion of time will be spent moving about the property listening and speaking to guests and employees. Strong leadership and problem-solving skills will be used. This person will need to have strong speaking, reading and writing skills to ensure effective communication throughout the hotel. For effective communication and information exchange, this person also must utilize a computer. This is usually done while sitting down and typing. A large portion of time of time is spent creating financial reports and interpreting and analyzing business records/ statistical reports. A portion of time will be spent assisting the sales force in developing and implementing effective sales and marketing strategies. Mathematical skills are needed and include basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances and percentages are often used. This person will occasionally assist in carrying heavy luggage or pushing carts requiring lifting of up to 50 pounds. He or she will also spend some time moving about the hotel overseeing the various departments. This is usually accomplished by walking. Organizational Structure: Works closely with: Directors of Operations, Director of Sales, Area Director Job title also known as: Market Manager This job description is a general representation of the duties and responsibilities commonly found in Hospitality for this type of position; it may be modified at an individual hotel based upon business necessity. ... Read more »
Operations Manager - Court Yard
2010-09-07 10:18:36
Manages the hotel’s overall operation through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations. Primary Responsibilities: ? Monitors and ensures compliance with all guidelines for operations. ? Oversees departments and supervises employees in back of house operations, including but not limited to Housekeeping and Maintenance. ? Responsible for hiring, training, coaching and termination in the back of house departments. ? Conducts monthly department meetings to review new procedures and solicit input from all employees. ? Handles and provides resolution to guest complaints and employee issues. ? Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures. ? Answers inquiries pertaining to hotel policies and services. ? Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines ? Ensures property hiring practices comply with all state and federal requirements. ? Performs functions of the General Manager in their absence. ? Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff. ? Promotes hotel’s policies and philosophies to employees and guests through direct and indirect interaction. ? Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program. ? Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. ? Provides a professional image at all times through appearance and dress. ? Follows company policies and procedures and is able to effectively communicate them to subordinates. ? Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws Note: Other duties as assigned by supervisor or management Relationships: Internal: All hotel departments and employees: For leadership and communication External: Account Executives: To promote business Qualifications: Education/Experience: Four-year college degree or previous experience in the hotel hospitality field required. Special consideration will be given to those who exhibit exemplary performance. Certification and/or License Requirement: Alcohol awareness certification. General Manager and/or other certification as required by franchise. Skills and Qualities: ? Strong leadership skills. ? Strong oral and written communication skills. ? Attention to detail. ? Planning and organizational ability. ? Customer skills. ? Computer skills. ? Accounting knowledge. Working Conditions: Will be required to work nights, weekends and holidays. Will be required to work in fast paced environment. Will be required to be on call when away from work. Physical/Cognitive Activities: This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. The major responsibility in this position is to oversee all of the major operations of the hotel departments. Therefore a significant portion of time will be spent moving about the property listening and speaking to guests and employees. Strong leadership and problem-solving skills will be used. This person will need to have strong speaking, reading and writing skills to ensure effective communication throughout the hotel. Time is spent creating financial reports and interpreting and analyzing business records/ statistical reports. A portion of time will be assisting the sales force in developing and implementing effective sales and marketing strategies. Mathematical skills are needed and include basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances and percentages are often used. This person will occasionally assist in carrying heavy luggage or pushing carts requiring lifting of up to 50 pounds. He or she will also spend some time moving about the hotel overseeing the various departments. This is usually accomplished by walking. Organizational Structure: Subordinates: Assistant General Manager, Sales Manager Job title also known as: Director of Operations Reports to: General Manager ... Read more »