2012-01-31 10:18:26
Immediate need for Quality Engineer II seeking. Will be responsible for Biotechnology/Pharmaceuticals company. Great benefits. Apply for this great position as a quality engineer ii today! Minimum of a Bachelors Degree preferably in an engineering discipline. Minimum experience of 5 years as a Quality, Manufacturing or Reliability Engineer. Ability to apply appropriate Quality tools/systems/processes to meet department goals and objectives. Demonstrated ability to inter-dependently partner with a cross-functional team. An understanding of good manufacturing and laboratory practices, as appropriate. Ability to apply standard principles, theories, concepts and techniques examples include basic knowledge of process excellence/six-sigma tools, formal DOE methods, CMM, optical comparator, miscellaneous gages, and personal computer. Experience with corporate Quality Systems software applications (i.e. Esq., Minitab, and Cognos). Works independently on routine tasks; may require supervision to resolve more complex issues. Impact of decisions could result in a moderate impact regarding product development or process implementation timeliness as well as profitability of Company Knowledge of research and product development, trade secrets, government reporting and legal matters, and strategic quality initiatives. Work with external customers/contacts include outside technical contractors, suppliers, consultants, second and third part auditors, and researchers. Internal customers may include any or all of the following, Product Development, Research, Operations, Marketing, Legal, Sales, Clinical, Human Resources, Quality and Regulatory departments. Environmental (noise, Heath, fumes, etc.) Office working conditions with frequent exposure to plant conditions and occasionally laboratory environment Physical (lifting, stooping, etc.) Light Lifting up to 25 lbs. Vision correctable to meet principal duties. Summary/Accountability of Position Assist in the development, implementation and maintenance of quality systems and provide technical contribution in a team environment. May specialize in areas supporting product development, in-house production, or supplier management as they apply to Quality Systems or may otherwise specialize in one or more specific product group(s)/ processes. Perform all job duties in full accordance with the Worldwide Policies on Information Asset Protection, maintain password(s) as Confidential, and protect Critical Business Information. Understands, incorporates and complies with all applicable laws and regulations relating to business activities and Policies and Procedures of the Health Care Compliance Program and Code of Conduct. Participates in design and process risk analysis (e.g., FMEAs), develops and executes design and manufacturing process validations/verifications and determines appropriate sampling We are an equal employment opportunity employer. ... Read more »
2012-01-31 10:18:26
Function as the “first line” of contact for customers as they enter the branch and create the optimal customer service experience. Accept and process customer transactions. Proactively ask questions to uncover the customer’s needs and make appropriate referrals to the direct sales staff. Participate as an active team member to achieve branch performance goals. Must have excellent communication skills and the ability to ask appropriate questions of customers to confirm needed information and/or explain transactions or bank policies in a clear, cordial manner. Must be sales-oriented and ask effective questions in order to uncover the customer’s needs. Must be organized and attentive to detail and have the ability to handle transactions quickly and accurately. Stress tolerance and the ability to maintain high service levels in peak traffic periods are essential. The use of sound judgment and good problem solving skills are critical. Professional demeanor and appearance are required. High school diploma or equivalent is required with an aptitude for dealing with numbers. Successful completion of the Regions Financial Corporation’s Teller Assessment is also required. A minimum of six months of customer service and/or cash handling is strongly preferred. Job level will be based on experience and performance. Please visit the Careers section at Regions.com to submit your resume to this position. ... Read more »
Business Objects Report Developer
2012-01-31 10:18:26
SmartIT is seeking a junior level Business Objects Report Developer. *Basic understanding of Medicaid or Healthcare is required. Demonstrated Technical Experience (2 or more years required) with each of the following: · Oracle Tables · Business Objects XI R2 or R3.1 · Business Objects XI Web Intelligence · Business Objects XI Command Console/Security · Business Objects XI Universe Creation/Modeling · SQL for complex ad-hoc reports Candidate needs to have a solid foundation with Medicaid or Healthcare related Business Intelligence reporting using Business Objects tools noted above. Candidate needs to be able to gather reporting requirements from user and be able to work from requirements provided by BO SMEs to generate ad-hoc reports to meet client and/or account Business Unit needs. ... Read more »
2012-01-31 10:18:26
Monitor all production for adherence for product specifications. Troubleshoot and repair production equipment, support equipment and utilities in order to keep machines operating efficiently. This includes machines and systems involves with Blow Molding. Responsibilities include troubleshooting and making adjustments to line as needed and to ensure products meet specifications and quality. Requirements: - 1+ year blowmold or plastic extrusion operator experience required including set-up and making adjustments to machines as needed -Basic troubleshooting and repair experience with plastic blowmold or extrusion machines -Experience with industrial automated machines preferred -Must be flexible to work 12-hour shift (48/36 hours per week) and flexible to work days or nights -Ability to lift up to 50 lbs and stand on feet for 12 hour time frame -HS diploma/GED required Potential temp-to-hire opportunity - $12.00/hr and benefits! Increase when hired by client! For immediate consideration click "Apply Now" or apply online at www.adeccousa.com - If you have previously applied with Adecco please do not reapply but contact our office at 812-475-1200. EOE ... Read more »
2012-01-31 10:18:26
Sporadic events are a GREAT way to earn extra money!!! ADECCO has catering server positions we are filling now! Job Duties include: -Set up of the food on the catering tables, replenish food during events, and clean up after the event. Requirements: -Minimum of 1 year verifiable hospitality, serving, or customer service experience -Able to stand for extended periods of time -Able to lift a minimum of 30lbs Dress Code: -Black slacks, black socks, and black non-slip shoes - remaining attire will be provided Pay: -$9.00/hr if not certified and $10.50/hr if ServSafe Certified Hours will fluctuate between Monday - Sunday 6am to 12am - Various shifts available - based on event For immediate consideration apply online at www.adeccousa.com - If you have previously applied with Adecco please do not reapply, but rather contact our office at 812-475-1200 for consideration. EOE ... Read more »
Bilingual Administrative Assistant
2012-01-31 10:18:26
Adecco is searching for a bilingual administrative assistant to join the team of a leading manufacturing company in southern Indiana. This role involves phone contact with customers and contractors, as well as employees, so excellent communication skills are a must! Job Requirements • 2 to 4 years? experience in an office environment • Intermediate MS Word and Excel skills • Excellent customer service skills • Fluency in English and Spanish • High school diploma/GED ... Read more »
2012-01-31 10:18:26
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Representative
2012-01-31 10:18:26
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Business Banking Relationship Manager I
2012-01-31 10:18:26
GENERAL FUNCTION: Assist the business owner in achieving their financial goals by providing both personal & business solutions for privately held companies with sales of $3MM - $20MM or credit exposure over $500k. Serve as a trusted advisor for these businesses; collaborate with a team of product partners utilizing the One Bank Sales Cycle to understand the clientsÆ holistic business needs. Through such collaboration, develop revenue growth by identifying needs and providing needs based solutions and services to the client. Services would include loans, deposits, treasury management, and all other applicable banking services. ESSENTIAL DUTIES & RESPONSIBILITIES: * Prospect for clients in a new business development capacity by utilizing referral sources, existing clients and centers of influence. * Ensure that customer relationships are managed to the highest profit potential for the Bank, taking into account Bank risk and customer needs. * Work with product partners, analyze, evaluate and develop a tailored marketing plan or sales strategy for each client or prospect. * Cross-sell all applicable 5/3 products and services to an existing portfolio of business customers and their owners/senior management. * Coordinate all client-facing activities related to their clients, including credit support and other product partners. * Responsible for planning and conducting relationship strategy and quarterly relationship review meetings with product partners. * Conduct thorough effective pre-call planning, concise sales calls and prompt post call follow up. * Partner with Portfolio Managers and Credit Officers on credit requests and adhere to established Portfolio Management guidelines (i.e., delinquencies, documentation preparation, financial statement tracking exceptions, matured loans). * Monitor, on an ongoing basis, information concerning customer financial performance, condition, and industry trends to determine that any credit exposure is at an acceptable risk, and priced accordingly. * Utilize the BankÆs Customer Relationship Management system for client activity tracking, call reports and pipeline management. Complete administrative responsibilities in a timely manner. * Attend community and/or specific industry forums, conferences and/or meetings in order to broaden relationship networks and continually deepen knowledge of trends, practices, services and the competitive landscape. SUPERVISORY RESPONSIBILITIES: None. ... Read more »
BRANCH TEAM LEADER (STADIUM SQUARE)
2012-01-31 10:18:26
Share responsibility for managing all aspects of the branch: • Sales and Service Provide leadership to create the optimal customer service experience. Utilize bank resources to achieve individual sales goals and serve as a role model for sales achievement. Facilitate the development of Consumer Banking, Business Banking, Mortgage, Trust, Investment and Commercial Banking partnerships. Partner with the Branch Service Leader to lead teller referral process. Handle difficult customer issues as needed and either take action or direct to appropriate branch resource. Monitor and report branch service quality. Work with the Branch Manager and Branch Service Leader to create and maintain branch service strategies. Seek out feedback on performance and opportunities to improve team’s success. • Operations Track and report weekly sales outcomes of all product, service and referral categories and review progress with the branch management team. Oversee branch’s usage of customer service and tracking tools. Act as verifier on loan packages to ensure accuracy. Review Regional Operations Manager visits with the Branch Manager and the Branch Service Leader. Assist with branch operational tasks. Decision non-sufficient funds refund requests and reconcile overdrafts. Should demonstrate the ability to make sound operational decisions. Assist with addressing operational issues as needed. • Leadership and Coaching Supervise the branch in the absence of the Branch Manager and work closely with the Branch Service Leader. Support the Branch Manager with coaching the staff to achieve expected sales and service results. Assist or lead with daily sales and service huddles to provide direction, communicate branch best practices and celebrate staff successes. Serve as an example of customer service standards. Assist in branch observations and provide feedback regularly. Maintain and communicate branch schedules (Saturday rotation, vacation, lunches, etc.). Listen to other associates and direct appropriate issues to Branch Manager. Partner with the Consumer Sales Manager and the Branch Manager to unify communication and focus. Take personal responsibility and accountability for individual and team performance. Minimum two years related retail branch sales or related sales management experience preferred. Proven success in sales is strongly preferred. Must possess leadership, coaching and training abilities. Knowledge of consumer/business accounts and lending is essential. Must demonstrate the ability to form partnerships with others. Must also have excellent customer service skills, oral/written communication skills and problem solving skills. Bachelor’s degree or equivalent education and experience preferred. Life/Health Variable Annuities License is also preferred. Job level will be based on experience and performance This position requires registration with the national Mortgage Licensing System and Registry (NMLS), as created under the federal S.A.F.E. Act and the registration process can be found at the NMLS Resource Center located at http://mortgage.nationwidelicensing.org. Please refer to the registration option, not the licensing option. Please visit the Careers section at Regions.com to submit your resume to this position. ... Read more »
2012-01-31 10:18:26
POSITION SUMMARY: Provide administrative and clerical support to the Human Resources Department and back-up Reception duties to Comlux Aviation Services and/or Comlux America by ensuring confidential, timely and accurate delivery of services to employees, customers and applicants. EXAMPLES OF ESSENTIAL JOB FUNCTIONS: 1. Provides internal customer service to employees and responds to general inquiries concerning human resources services. Explains benefit procedural information, provides necessary forms and reviews for accuracy and completeness before accepting into department. 2. Keeps Human Resources forms accessible and organized locally and electronically 3. Prepares New Hire Packets for new employees 4. Conducts New Hire Orientation and collects New Hire Paperwork 5. Performs Human Resource Information System (HRIS) data entry and ensures accuracy of information. 6. Maintains HR filing system including the scanning in and creation of new employee records into an electronic file. Ensures records are current and all information is complete. 7. Processes employment verifications, personnel action forms, and related employee documents and conducts reference checks 8. Assists with recruitment by providing clerical support to the Recruiter 9. Responsible for the recruitment of contract staff in partnership with the contract vendors 10. Responsible for ensuring compliance with the FAA drug and alcohol program for newly hired safety sensitive personnel 11. Maintains Human Resources display boards and legal posting requirements throughout the various locations. 12. Assembles and distributes the Company?s Employee Newsletter 13. Provides telephone and reception coverage when requested as a back-up for Receptionists at all locations. 14. Perform all other duties as assigned. ... Read more »
2012-01-31 10:18:26
GENERAL FUNCTION: A sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Retail Sales and Service process, using the prescribed tools and interacting with the Customer/Financial Service Representatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function: o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management. o Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer and maintaining relationship as appropriate. o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage sales/referral goals as set by management; and achieve goal in annualized revenue to retain (i) designation. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Business Banking Officers and Brokerage Representatives to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service: o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from other providers in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. * Bank Operations: o Open and maintain full range of retail accounts and services. o Keep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure. o May need to handle opening and/or closing procedures as a member of the platform staff. SUPERVISORY RESPONSIBILITIES: None. ... Read more »
Retail Personal Banker - Market Mix
2012-01-31 10:18:26
GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial Service Representatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function: o Maintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already established customer base). o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage referral goals as set by management. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service: o Utilize the FNA to build thorough customer information for optimal financial solutions for their needs. o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from other providers in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. * SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES. ... Read more »
Labor Relations Representative
2012-01-31 10:18:26
Looking to hire a Representative, Labor Relations to work out of the Indiana Harbor plant. The primary purpose of this position is to improve business results by providing advice and counsel to operating management for day to day union-related matters, including the interpretation and administration of collective bargaining agreement(s), grievance investigations, arbitration preparation, and any other labor-related requirements for assigned area. Frequent independent judgment is essential. Essential Functions: Attend disciplinary investigations and advise management on action to be taken including decisions on suspension pending discharge. Provide advice on issues filed in the grievance procedure; attend hearings in assigned area and draft grievance answers. Responsible for preparation and presentation of cases in arbitration proceedings. Investigate and draft Company?s position statement for EEOC charges filed by employees in assigned area. Represent the Company in unemployment compensation hearings. Negotiate and draft any departmental mutual agreements for assigned area. Develop and deliver LR training that may be needed or requested for operating management in assigned area. Maintain active involvement and interaction with local union representatives and department management to help foster a positive labor/management relationship in assigned area. Perform miscellaneous ad hoc projects. Work in a heavy industrial setting and with employees in a strong union environment. Help lead change in the union and employee relations area to make the Company both stronger and a better place to work. Any other duties as assigned. Minimum Qualifications: Bachelors Degree from an accredited college or university. Degree in Industrial Relations or law degree preferred. Three (3) -five (5) years working in a labor relations capacity and/or having a background in labor law. Demonstrated working knowledge/administration of Collective Bargaining Agreements. Familiarity with federal, state, and local employment laws and regulations including, but not limited to EEO, ADA, FLSA, FLMA, NLRA and USERRA. Proven experience and establishing and maintaining relationships with multiple levels of the organization. Solid analytical, writing, advocacy, consultative, problem-solving, and coaching skills; be decisive and able to influence others. Proficient in Microsoft Office products (Word, Excel, PowerPoint). A self-starter who displays motivation, innovation, and enthusiasm Excellent oral and written communication skills. ... Read more »
Shift Manager Maint Elecectrical- #3 Sinter
2012-01-31 10:18:26
Job Description: Primary responsibility will be to lead and direct the maintenance bargaining unit work force across a 24 hour operation. You will responsible for safety, housekeeping, turn operations and down turn work execution. Job Requirements: · Direct supervision of craft personnel. · Maintain operating equipment through time-based, predictive, and emergency actions. · Resolve equipment malfunctions requiring scheduled shutdowns or ?breakdown? action. · Maintain spares inventory. · Able to problem solve and make decisions · Able to read blue prints and schematics. · Able to use desktop computer for assignments, reporting, and limited word processing · Knowledge of industrial power equipment – transformers, switchgear – up to 13.8kv · DC & AC drives, including variable speed AC drives · Programmable Logic Controllers · Communication skills – critical – both written and verbal · Failure analysis skills · Basic knowledge of mechanical systems ... Read more »
2012-01-31 10:18:26
Welder needed for manufacturing company in Northwest Indiana. Welders must be able to Mig, Tig, and stick weld. Rotational motor experience preferred. Must be able to pass oral drug screen and background check. Qualified candidates please apply on-line. ... Read more »
2012-01-31 10:18:26
¿ Post payments to patient accounts accurately and efficiently Interpret various insurance Explanation of Benefits (EOB¿s) Process credit card payments and credits; Reconcile credit card payments received against those charged Perform adjustments to accounts according to company policy from internal requests and external requests; recognizing valid or invalid requests. Classify adjustments into correct accounts ... Read more »
Customer Service Representative
2012-01-31 10:18:26
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »
CSR/Teller - Full Time - Clinton
2012-01-31 10:18:26
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
CSR/Teller -Part time w/benefits - Lawrence
2012-01-31 10:18:26
GENERAL FUNCTION: BILINGUAL PREFERRED - ENGLISH/SPANISH Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »