Lead CSR/Teller - Full Time - Nora
2012-01-31 10:18:26
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment. ESSENTIAL DUTIES & RESPONSIBILITIES: * Customer Service: o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. o Maintain a position of trust and responsibility by keeping all customer business confidential. o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. * Bank Operations/Transactions: o Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office. Where appropriate/necessary, daily responsibilities may include the following; * Individual Authorities: - Open and close duties. * Security Role: - Cash withdrawal and check signing approvals. - Approval of ace transactions. - Night deposits. - Statement of condition (SOC). - Dual Key Process. o Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. o Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. o Perform in the role of training and development personnel for new CSRÆs and /or existing CSRÆs as needed; help to identify any other CSRÆs who are capable of training new staff members. o As Lead, monitor the operation behind the CSR line; delegate work and take issues to Customer Services Manager as needed. o As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRÆs up-to-date as requested. * Referrals: o Consistently meet or exceed sales referrals as set by management. o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: None. ... Read more »
2012-01-31 10:18:26
GENERAL FUNCTION: Provides a wide range of duties related to the day-to-day sales functions of Mortgage Loan Originators. Acts as the main facilitator for communications between the MLO and sourcing agents, customers, vendors, and sales support. DUTIES & RESPONSIBILITIES: * Work with customers to set expectations including but not limited to rate inquires, appointments, loan status and other information deemed necessary. * Confirm appointments and review with customer all documents needed at time of application to ensure efficiency. * Assure all components to the file are ordered, copied and included in the loan package prior to processing. * Provide marketing support. * Serve as a liaison between Loan Consultant and Sales Support. * Builds relationships with Realtors, Builders, Appraisers and Title Companies. * Confirm and/or cross-sell additional banking products. * Assisting in other areas as needed. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Software Engineer - NEEDED NOW!!
2012-01-31 10:18:26
WHY WAIT? Are you looking for an exciting new opportunity? This may be your lucky day! It is time for a change and CDI can help. We have an immediate need for a Software Engineer. Job Description: Software Engineer, Immediate Hire Contract only position with Benefits Located in Indianapolis, IN Be part of a software development team working on digital television set-top boxes, focused to optimize schedule, performance, and quality of the next generation of television products. Take product concepts through the full consumer electronics lifecycle from concept feasibility to high volume manufacture. Use individual innovation in combination with PC tools and HW debuggers on embedded microprocessor systems to validate the real time system?s performance. The assignment will be working on set-top boxs for the US market and will include: specification analysis, evaluation of current software platforms, and software design / debug to meet system requirements. The candidate should be able to quickly understand existing software functionality and be able to adapt it to new requirements. Knowledge of transport stream processing, streaming audio / video, and hard disk drive usage would be pluses. BS EE or CS/MS preferred. - Embedded systems development with a strong software background. - Expert in C. - Experience with Real Time kernel (Linux; VxWorks; ect.) - Familiarity with MIPS, ARM and other embedded processors - Ability to work in software group dynamics and development processes for medium size software projects. - Ability to debug both hardware and software problems using the latest electronic equipment. - Strong communicator, able to effectively work as a member of a development team on state of the art consumer electronics. - A background in product development cycle with ability to plan, schedule, and coordinate work as part of a technical team. - Knowledge of digital communications and video systems. TAKE ACTION! Why wait another day! It is time to act! Apply NOW and join the CDI Team today. CDI is an Equal Opportunity Employer ... Read more »
2012-01-31 10:18:26
Adecco is looking for experienced applicants for a long term temporary position in the Mt. Comfort area. Duties will include assembling small, intricate pieces together to create small cores for locks. Candidates must be very detail oriented-especially with pieces as small as a thumbtack, able to sit for the duration of their shift, and be successful in a fast paced environment. All candidates must be able to pass a felony and misdemeanor background check, provide a copy of high school diploma or GED, and provide proof of employment from at least two previous employers. Candidates must also pass a drug screening. Hours are noon-8:30pm. For immediate consideration please apply on our website at adeccousa.com ... Read more »
2012-01-31 10:18:26
Jumps start your career in the right direction! Our prominent Northside client is seeking a detail oriented-minded Administrative Assistant. This Administrative Assistant will be performing general office duties such as answering multiple phone lines and pulling reports. This Administrative Assistant must have 2+ years experience working in a busy office environment and be able to type 50+ words per minute. Additional duties will include entering data information into Microsoft Excel spreadsheets. If you meet the experience requirements, we would like to speak with you now. To become part of the Adecco team, please apply online at www.AdeccoUSA.com and send your resume to kashi.russell@adeccona.com ... Read more »
Financial Center Manager-Float Indianapolis
2012-01-31 10:18:26
GENERAL FUNCTION: Responsible and accountable for directing and administering a financial center with generally less than $30 million in core deposits and generating less than $700,000 in net profit. Ensure that the financial center provides the public with banking services, credit decisions, and service for consumer and commercial loans. Promote growth through the development of deposits, assets, fee-based services and the development and retention of new and existing customers. Provide the public with a team of employee's who are able to service all customer needs either directly or indirectly in a polite, friendly, capable and professional manner. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES Sales/Goals Function Lead the Sales function for the financial center, setting the example and tone for a strong sales environment. Consistently meet and exceed profit, deposit, and loan sales goals as defined by the Regional Manager, actively soliciting the various retail and Bancorp products. Oversee the complete consumer loan process. Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer and maintaining relationship as appropriate. Promote company products and services in the community by making regular outside calls, to assist in the continuing growth of the office and company. Provide leadership necessary to ensure that the call lists are actively worked, as well as any other means for obtaining new business and retaining current business is completed. Develop and maintain close relationships with assigned business partners, such as Mortgage Loan Officers, Business Banking Officers and Brokerage Representatives, to ensure that established goals for each business line are met. Manager/HR Function Set priorities, direct and delegate sales responsibilities to the Relationship Manager(s), and ensure follow through on the completion/implementation of the designated sales activities. Set priorities, direct and delegate operational responsibilities to the Customer Services Manager, and ensure follow through on the completion/implementation of the designated operational/risk activities. Hold team responsible for the ability to interchange duties as necessary. Hold overall responsibility for maintenance of the proper staffing levels according to the staffing model, with the day-to-day maintenance being held with the Customer Services Manager. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. ... Read more »
CSR/Teller - part time w/benefits - Rothman Road
2012-01-31 10:18:26
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Manager - Fishers Corner
2012-01-31 10:18:26
GENERAL FUNCTION: Position responsible and accountable for the day-to-day operations, and risk management of the financial center. Role has direct management responsibilities for the operational and referral activities of the customer service representative (CSR) and financial service representative (FSR) staff. Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES 1.) Manager/HR Function A. Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service. B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care. C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems. D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify CSR/FSR's who are capable of training new staff members. E. Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process. F. Annually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriate. G. Accountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-date. H. Perform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies. I. Maintain a position of trust and responsibility by keeping all customer business confidential. J. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times. 2.) Operations A. Perform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the office. B. Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Partner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date. D. Handle with professionalism the complex consumer and business customer problems that the CSR/FSR staff is unable to resolve. ... Read more »
Community Banking Relationship Manager
2012-01-31 10:18:26
Responsibilities: Responsible for managing existing commercial relationships and generating new business in the appropriate market segment. Retain and strengthen current relationships and seek to develop new business. Develop strategies for maintaining and further penetrating existing accounts. Execute the strategy with calls, visits, needs assessment, customer qualification and meeting follow-up to maintain, enhance and expand customer relationships. Assist customers in analyzing problems and propose Regions solutions. Respond promptly to customer issues, questions and concerns. Analyze financial statements. Make financing proposals. Negotiate terms and conditions for loans, leases, etc. Actively cross-sell bank products. Interact with loan review. Exercise strong credit and pricing skills. Make both credit and pricing recommendations for credits above assigned authority and decisions for credits within assigned authority. Maintain community involvement. Sponsor loan requests through the appropriate credit approval process. Maintain and build account profitability with assigned clients, primarily by providing core banking products and services. Manage administrative tasks, including credit analysis and processing. Requirements: 3+ years banking and sales experience required. Possesses strong background and understanding of corporate finance and business acumen. Knowledgeable on and skilled in applying effective sales techniques. Skilled in organizing, facilitating, leading and negotiating with a team of bank personnel to solve customer’s problems. Professional sales skills and experience, including planning, execution and follow-up. Strong customer needs assessment and problem solving skills. Demonstrates mastery of the spectrum of bank products including credit, international, cash management, corporate investments and leasing. Industry specific knowledge for targeting industries preferred. Skilled in organizing and leading involved sales initiatives, including generating complex, customized proposals. Education: Bachelor’s degree or equivalent experience and education. Please visit the Careers section at Regions.com to submit your resume to this position. ... Read more »
2012-01-31 10:18:26
Adecco has an immediate opening for a Yard Coordinator in Gibson County, IN, for a third-party logistic company. Responsibilities: -Coordinates all yard activities -Supports both traffic and Milk Run Drivers in the yard regarding trailers -Creates shunt movement (dock) schedules -Conducts yard audits -Participates in changeovers by creating yard layout -Ensures accuracy of information entered into the route management system Qualifications: -Previous logistic experience preferred -Strong knowledge of MS Office -Highly detail oriented -Must be comfortable working in a fast paced environment -Must be comfortable working outdoors in all types of weather -HS Diploma/GED required; Associates Degree preferred -Valid drivers license and clean driving record required This is a great potential temp-to-hire opportunity! Must be available to work 2nd or 3rd shift and train one week on 1st shift. Pay based on experience! For immediate consideration click "Apply Now" or apply online at www.adeccousa.com - If you have previously applied with Adecco please do not reapply but rather call our office at 812-475-1201 for consideration. EOE ... Read more »
2012-01-31 10:18:26
Looking for candidates with hand sanding, buffing and countertop expierience. Use of hand routers helpful. Candidate must have 1-2 years expirience. Must be able to lift 30-50 lbs. 1st shift, this position is temp to perm. Bi-Lingual a plus. ... Read more »
CSR/Teller-Full Time-Professional Blvd
2012-01-31 10:18:26
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
CSR/Teller - Part Time w/benefits-Bloomington Main
2012-01-31 10:18:26
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Sr. CSR/Teller - Full Time - 116th & Meridian
2012-01-31 10:18:26
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
2012-01-31 10:18:26
We are looking to add an Integration Developer to our SOA Management team located at our corporate headquarters in Carmel, Indiana. We have an established SOA practice that uses IBM?s WebSphere Message Broker (WMB) and custom-developed Java applications to serve as their enterprise services platforms. This position will be a key resource in this group by being the primary developer in the WMB environment. The resource must have superior development skills and experience in both WMB and Java. This resource must be a self-starter that requires little supervision, excellent communication skills, and the ability to work with remote teams, managers, and potentially offshore resources. KEY ACCOUNTABILITIES: Act as primary support for WMB 6.1. Support the existing environments, troubleshoot issues, create .BAR files and work with WebSphere Administration Team where necessary. WMB Environment Details: o 3 Environments (SIT, UAT – Clustered/HA, PROD – Clustered/HA) o Oracle Transaction Database which houses routing rules tables o Transport protocols are MQ and HTTP o Approximately 35 services, with 2,000,000 transactions/month in PROD Maintain and generate reporting (scheduled and ad hoc) for SOA Metrics used in WMB Train 2 existing resources on the support functions of WMB 6.1 Drive migration from existing WMB 6.1 to WMB 7.0 at CNO in SIT, UAT, PROD from a technical standpoint Train existing SOA Management team (6 members) on WMB 7.0 (development, implementation, administration) Develop services using in-house custom Java solution (Java/SOAP/WSDL), working with team on releases, testing, and deployments while adhering to standards and procedures for documentation and development Collaborate with team to enhance existing SOA Practice at by working with management to make best choices for the organization as it relates to technology (i.e. alternative development ideas from existing methodologies, changes in tooling, look for better ways of doing development, determine process and technology improvements, etc.) KEY QUALIFICATIONS: 5+ years experience in developing and implementing IBM?s WebSphere Message Broker (at least 2 years in version 6 and at least 1 year in version 7) 7+ years experience developing custom Java applications specifically geared towards SOA Relational DB (Oracle) and SQL development skills – create tables, records, queries Bachelors degree in a technical field such as computer science, computer engineering or related field Excel in communication, design and delivery of complex technical solutions in enterprise SOA systems Ability to work with System and Business Analysts to interpret business requirements Proficient in creating technical design and code documentation that is valuable to outside team members Must be familiar with the strategies, concepts, rationale, challenges, and best practices of SOA in a large environment for OLTP with several heterogeneous systems working towards enterprise reusability Comprehensive understanding and experience with code and query optimization/tuning, code and peer review, unit and regression testing, debugging, and production support associated with SOA development Understanding of canonical data formats used for SOA Message Body (ACORD knowledge preferable) Proven ability to employ a strong customer focus with a demonstrated skill to work seamlessly with business sponsors and technologists. Ability to analyze, learn and apply rapidly changing technologies as part of integrated solutions Ability to work without constant supervision, a self-starter who provides thought leadership around the SOA space and can work effectively in face-to-face and remote environments Excellent oral, written, and presentation communication skills. The ability to use visual aids such as charts and graphs to convey complex technology concepts CDi is an Equal Opportunity Employer ... Read more »
2012-01-31 10:18:26
Tasks will include, but not limited to, data entering and proofing customer orders into various Order Entry Systems. Attention to details is critical Data entry into a web-based application Typing accuracy Processing new customer purchase orders in an accurate and timely manner Processing revisions to customer purchase orders in an accurate and timely manner Process customer spec sheets/contracts Learn SAP order entry Order checking Understand when information is incomplete and be able to contact appropriate party to resolve issues in timely manner May need to work overtime occasionally Order Entry experience is a PLUS Professional / able to interact with team members Must have good attendance ... Read more »
2012-01-31 10:18:26
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
CSR/Teller - Par Time w/benefits - New Haven
2012-01-31 10:18:26
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Representative
2012-01-31 10:18:26
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Respiratory Sales Account Consultant-IN
2012-01-31 10:18:26
TITLE: Respiratory Sales Account Consultant LOCATION: Indianapolis, IN Kimberly-Clark is leading the world in essentials for a better life. Headquartered in Dallas, Texas, with nearly 56,000 employees worldwide and operations in 36 countries, Kimberly-Clark posted sales of $19.7 billion in 2010. Kimberly-Clark’s global brands are sold in more than 150 countries. Every day, 1.3 billion people trust Kimberly-Clark products and the solutions they provide to make their lives better. With well-known family care and personal care brands such as Kleenex, Scott, Andrex, Huggies, Pull-Ups, Kotex, Poise and Depend, we hold the No. 1 or No. 2 share position globally in more than 80 countries. As a global company, we are committed to cultivating a fair, respectful and engaging work environment that inspires our diverse global team to thrive professionally and contribute to the communities where we operate. We also have a responsibility to attain a deeper understanding of our impact on the world. Addressing Sustainability issues and incorporating solutions through all levels of Kimberly-Clark is a critical component of our business. Our success stems from leveraging insights from our customers, shoppers and users in the innovations we bring to market. This has led us to the development of entirely new products and categories, and improved performance in existing brands. Around the world, medical professionals turn to Kimberly-Clark Health Care for a wide portfolio of solutions that improve health, hygiene and well-being of their patients and staff. From family care to personal care, in safety, Do-It-Yourself and Home Improvement settings, we're driving our growth by enhancing the health, hygiene and well-being of people every day, everywhere. POSITION SUMMARY: The ideal candidate for the Medical Device Account Consultant will utilize personal skills, and product functional and technical knowledge to build and maintain relationships with key facility staff in assigned market which result in profit and net sales growth and achievement of product and category objectives within assigned accounts and market. The AC position may lead to either a career in sales management or a higher level individual sales contributor position after demonstrating the appropriate skills and qualifications. PRIMARY CUSTOMERS and EXPECTATIONS: End Users – Hospitals, Surgical Hospitals, Clinics, Physicians and/or Distributors Region Manager or Senior Region Manager Director of Sales Sales Operations Corporate Account Manager National Account Teams Regional Sales Consultant or Sales Executive The AC is expected to leverage product and market knowledge to facilitate the implementation of specific action plans as jointly defined by the incumbent’s primary customers. The AC also actively participates in the identification of customer objectives and new opportunities. The incumbent reports to and takes strategic direction from a RM. The AC is responsible for the achievement of specific sales and business objectives within assigned healthcare accounts (Hospitals, Surgical Hospitals, Clinics, Physicians and/or Distributors) and markets. The AC is responsible for sales initiatives against assigned facilities/departments and products/product platforms. The essential position responsibilities are: Developing and maintaining relationships with key physicians, clinicians, department decision makers and/or administrators (e.g. facility Purchasing Committee) within assigned accounts or markets. Major contract and price negotiations and contract management. Effective utilization of resources necessary to meet objectives Tactical implementation of sales activities to achieve business objectives Actively participating with RM in the strategic and tactical planning process Sales positioning, analysis, and in-service implementation of product categories (to include creating business value selling skills) Providing field coaching, mentoring and training assistance as assigned by RM Effective communications across multiple KCHC functional groups Under the strategic direction of the RM, the AC is responsible for the positioning and selling of specific products and product solutions within assigned facilities/departments. This includes the technical (features, functions, benefits) sales aspects, and the conceptual sales aspects, and validation of the product cost/value proposition for KCHC and competitive products. The major challenges of the role include: Interacting with multiple decision makers and influencers within facilities/departments Developing and maintaining expertise across a range of products and product platforms Effectively dealing with geographic dispersal of assigned facilities Maintaining frequent 2-way communications with regional team members and RM DIMENSIONS: Direct facility/department responsibility for the accounts in their geographic areas 4-6 sales calls per day ACCOUNTABILITIES: Consistently achieve the sales results within assigned facilities/departments through efficient and effective execution of account plans, superior selling and product implementation activities. Independently manage the largest and most prestigious customers. Actively participate with the RM in the strategic and tactical planning process for assigned healthcare facilities or markets. Provide detailed analysis that identifies facilities/departments opportunities by product category including competitive issues. Provide field coaching, mentoring, training and recruiting assistance as assigned by RM. Maintain highly effective relationships with key decision makers and influencers to foster trust, influence opportunities, and deliver business results. Effectively introduce and promote new business initiatives, and effectively solve customer issues and handle requests for information and materials. Provide timely, concise and effective oral and written communications to inform RM on the status of accounts, trials, business plans and programs in process; changing conditions, attitudes and requirements in the marketplace; on competitive activities; and on unusual problems or accomplishments which might affect business results. Utilize all aspects of Kimberly-Clark’s Performance Management Process to consistently measure progress toward objectives, deliver business results and model global leadership qualities to enhance personal effectiveness. BASIC QUALIFICATIONS: Bachelors degree is required. Minimum 4 years of demonstrated success in KCHC and/or Healthcare industry related sales experience. Minimum of 7 years working with PC based applications (Windows, Word, Excel, and PowerPoint) is required. PREFERRED QUALIFICATIONS: A minimum 7 years sales experience in any industry. OTHER QUALIFICATIONS: Evidence of continued personal and professional growth and development Effectively model the six Global Leadership Qualities Demonstrates strong communication and interpersonal skills ... Read more »