Customer Service Representative
2012-02-07 10:18:34
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Representative
2012-02-07 10:18:34
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Representative
2012-02-07 10:18:34
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
2012-02-07 10:18:34
Located in Florence, KY - 2nd shift position (Tuesday-Saturday) 4:00 pm - 12:30 am GENERAL FUNCTION: Under minimal supervision monitor, support and troubleshoot complex IT infrastructure to resolve operating issues, including failures and service level degradation. Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to 5/3 employees and customers. Function as an escalation point taking complex problems from less senior technicians and analysts, owning the problem through resolution. ESSENTIAL DUTIES & RESPONSIBILITIES: * Monitor, support and troubleshoot the IT infrastructure for operating issues involving failures, degradation and event correlation using various software and hardware monitoring tools. * Work with internal and external clients via the phone to resolve basic problems. * Perform sophisticated troubleshooting and problem resolution for all types of the IT infrastructure as assigned - hardware, software, telecommunication, business application, customer connectivity, ATM's, etc. * Triage the most complex problems, taking corrective action to ensure availability and minimize downtime. * Function as an escalation point taking complex problems from less senior technicians and analysts, owning the problem through resolution. * Function as a technical resource answering questions from less experienced staff. * Escalate extreme problems to senior IT engineering staff. * Follow detailed technical documentation and standard operating procedures to perform various responsibilities. * Assist in defining and developing detailed technical documentation and standard operating procedures to perform various responsibilities, enabling junior technicians and analysts to perform their responsibilities as well. * Identify opportunity for process improvements targeting improved customer service and organizational efficiency. * Function as a team member on assigned projects. * Other duties as required. SUPERVISORY RESPONSIBILITIES: None ... Read more »
2012-02-07 10:18:34
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment. ESSENTIAL DUTIES & RESPONSIBILITIES: * Customer Service: o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. o Maintain a position of trust and responsibility by keeping all customer business confidential. o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. * Bank Operations/Transactions: o Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office. Where appropriate/necessary, daily responsibilities may include the following; * Individual Authorities: - Open and close duties. * Security Role: - Cash withdrawal and check signing approvals. - Approval of ace transactions. - Night deposits. - Statement of condition (SOC). - Dual Key Process. o Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. o Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. o Perform in the role of training and development personnel for new CSRÆs and /or existing CSRÆs as needed; help to identify any other CSRÆs who are capable of training new staff members. o As Lead, monitor the operation behind the CSR line; delegate work and take issues to Customer Services Manager as needed. o As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRÆs up-to-date as requested. * Referrals: o Consistently meet or exceed sales referrals as set by management. o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: None. ... Read more »
Assistant Center Manager-Henderson
2012-02-07 10:18:34
GENERAL FUNCTION: Responsible and accountable for leading a strong sales and referral environment within the financial center. Promote the financial center growth, personally and through the sales team, through the promotion of deposits, loans, fee-based services and the retention of customers. Ensure the public is provided with a team of employee's who are able to service all customer needs either directly or indirectly in a polite, friendly, capable and professional manner. Perform as financial center management in the absence of the Financial Center Manager (FCM), taking the leadership role with overall responsibility. Be prepared to step in as a FCM as called upon within Region/Affiliate. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES 1) Sales/Goals Function A. Provide sales leadership for the financial center, setting the example for a strong sales and service environment; partnering with the Customer Services Manager to promote referral activity. B. Consistently meet and exceed profit, deposit and loan sales goals as defined by the Financial Center Manager, actively soliciting the various retail and Bancorp products. C. Oversee the complete consumer loan process. D. Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer and maintaining relationship as appropriate. E. Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. F. In partnership with the other staff and business partners, actively work the call lists, and any other means for obtaining new business and retaining current business. G. Establish close relationships with assigned business partners, such as Mortgage, Business Banking Officers and Brokerage Representatives to ensure that established goals for each business line is met. 2) Manager/HR Function A. Direct the sales functions based on priorities set with Financial Center Manager, and ensure follow through on the completion/implementation of the designated activities. B. Assist with keeping the proper staffing levels according to the staffing model at the approved level. C. Participate in the selection and on-boarding of new employees, and assist in the proper training and development of new employees. D. Provide honest and impartial feedback to staff members, as appropriate; providing input to the Financial Center Manager for the formal written performance process, and involved in performance process as needed. E. In partnership with the Financial Center Manager ensure that regular sales and office staff meetings are established, assigning topics and responsibility for execution of the meetings to staff members. SUPERVISORY RESPONSIBILITIES: Provide employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and providing challenging opportunities that enhance employee career growth; recognizing and rewarding employees for accomplishments. ... Read more »
CSR/Teller-Madisonville-Full Time
2012-02-07 10:18:34
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
2012-02-07 10:18:34
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
CSR/Teller-Part Time-Float- Owensboro
2012-02-07 10:18:34
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
2012-02-07 10:18:34
GENERAL FUNCTION: Performs a wide range of duties relating to the origination of residential 1st mortgage loans for outside referrals. Meets standards and objectives defined by management for mortgage loan sales and cross-selling objectives. Assumes overall responsibility for the residential mortgage loan from application to closing. ESSENTIAL DUTIES & RESPONSIBILITIES: * Develop referral contacts (realtors, builders, professional and personal contacts). * Maintain knowledge of Fifth Third Mortgage CompanyÆs policies and procedures. * Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines. * Follow defined protocol for escalation exceptions. * Take applicant applications by completing Fannie Mae form 1003 on the laptop. * Utilize the laptop for communication and access of daily rates, applicant credit reports, Loan Prospector responses and transmitting the loan to LOMAS. * Collect appropriate documentation from each applicant and deliver loan package in the time frames set by management. * Manage pipeline for all originated loans through closing and complete required management reports. * Communicate with branches and/or applicants of providing timely updates and progress reports. * Maintain high levels of customer service while managing each applicantÆs and support staffÆs expectations. * Attend and participate in all Consumer Lending meetings as required by management. SUPERVISORY RESPONSIBILITIES: None. ... Read more »
Customer Service Representative
2012-02-07 10:18:34
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Representative
2012-02-07 10:18:34
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Representative
2012-02-07 10:18:34
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Representative
2012-02-07 10:18:34
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
2012-02-07 10:18:33
This reputable company in Frankfort is seeking the Human Resources Manager to work under supervision of Director of Human Resources will be responsible for the management (including supervision of staff), coordination, planning, implementation, and administration of employee relations, benefits and classifications systems. Bachelor's degree (graducate degree preferred) in relevant field such as human resource management or business; and five (5) years experience in personnel management including employee relations, benefits administration and job classification. Computer software Banner. The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. Adecco is also an Equal Employment Opportunity Employer. ... Read more »
Adecco General Staffing Recruiter
2012-02-07 10:18:33
If you?re looking for a new job opportunity, it means Adecco. Adecco gives you access to more jobs at more companies than anyone else and the resources you need to realize your career goals. If you are motivated to make a positive change, we want to give you the resources you need to shape and achieve your personal and professional goals and improve your situation. Our philosophy is dedicated to helping you find the perfect, "better work better life" balance. We are seeking an energetic & motivated Recruiter to grow their career in our Adecco General Staffing office. You will have the opportunity and responsibility for managing client & candidate relationships for a variety of top tier companies in a variety of industries across all of Louisville and Southern Indiana. Essential Responsibilities * Work with clients to understand overall staffing needs and requirements. * Educate client on the recruiting process and the roles involved in the process. * Develop and manage strong consultative relationships with Hiring / HR managers and candidates. * Solicit and document hiring manager and candidate feedback throughout the interview process. * Develop a top performing talent pool. * Able to multitask and work on a variety of recruiting projects at the same time, without losing attention to details and customer service. The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Adecco General Staffing offers benefits including 401(k) and Insurance Benefit Plans. Adecco is an Equal Opportunity Employer. ... Read more »
2012-02-07 10:18:33
GENERAL FUNCTION: Performs a wide range of duties relating to the origination of residential 1st mortgage loans for outside referrals. Meets standards and objectives defined by management for mortgage loan sales and cross-selling objectives. Assumes overall responsibility for the residential mortgage loan from application to closing. ESSENTIAL DUTIES & RESPONSIBILITIES: * Develop referral contacts (realtors, builders, professional and personal contacts). * Maintain knowledge of Fifth Third Mortgage CompanyÆs policies and procedures. * Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines. * Follow defined protocol for escalation exceptions. * Take applicant applications by completing Fannie Mae form 1003 on the laptop. * Utilize the laptop for communication and access of daily rates, applicant credit reports, Loan Prospector responses and transmitting the loan to LOMAS. * Collect appropriate documentation from each applicant and deliver loan package in the time frames set by management. * Manage pipeline for all originated loans through closing and complete required management reports. * Communicate with branches and/or applicants of providing timely updates and progress reports. * Maintain high levels of customer service while managing each applicantÆs and support staffÆs expectations. * Attend and participate in all Consumer Lending meetings as required by management. SUPERVISORY RESPONSIBILITIES: None. ... Read more »
2012-02-07 10:18:33
Reap the Rewards of a Small Company with Large Company AdvantagesOur client is a technology solutions company providing transaction settlement and data information services for airlines, travel agencies, corporate travel departments, railroads, and other travel suppliers. These businesses process more than $80 billion annually through the firm?s world-class settlement system, designating this company as the financial backbone of travel distribution. As the leading, trusted source for travel-transaction information, powers data and analytical tools, our client bears the distinction of helping their customers make confident, intelligent business decisions.Sr. Security EngineerLouisville, KYResponsibilities of this role include procurement, implementation, administration, monitoring and examination of information- security management tools needed to discover vulnerabilities and correlate incidents. This professional is also responsible for incident detection, investigation, mitigation, documentation, logging, and reporting. Qualified candidates should possess a Bachelor's degree in Computer Science, or other degrees accompanied by relevant experience. Three or more years of information security experience that includes managing encryption programs is a must. SIEM Deployment experience and CISSP, CISSM, or Microsoft System Engineering certification are also expected. Additionally, ideal candidates will have excellent communication skills and operate with strong business ethical values and integrity. Sharp prioritizing skills and multi-tasking abilities will help to ensure success in this role. Our client is a stable and growing company, unaffected by a precarious economy. It offers employees a family-oriented environment with plenty of people with tenure, and is, overall, a great place to work. Competitive salaries, excellent benefits, including a 401k plan, along with merit- and company-performance bonuses ensure a superior employment experience. Since the company is owned by the airlines, employees receive flight discounts as well. If you?re looking to shine at a small company with BIG COMPANY perks, you need to apply, today! Send your resume and letter of interest to lcort@rcirs.com. Equal Opportunity Employer.RCI Recruitment Solutions is a privately owned firm headquartered in Jupiter, Florida, with operations throughout the United States. For almost 40 years, RCI has provided a wide range of candidate sourcing and related recruitment services. Its proprietary and client-specific solutions encompass a variety of services, including advertising, consulting, media services, and staffing technology. ... Read more »
2012-02-07 10:18:33
Overview: As permitted by the Department of Health and Federal regulations, performs clinical laboratory test on blood, urine, body fluids and other patient specimens; performs standardizations and quality control checks; operates, maintains and troubleshoots instruments; reports results of testing; obtains and processes patient specimens. Provides assessment and treatment to patients ages neonate, child, adolescent, adult to geriatric. Qualifications:Bachelors degree in Medical Technology or equivalent required. Must meet Federal CLIA regulations for performing high complexity testing. Requires satisfactory completion of one (1) year of clinical practicum, or one (1) year of full time experience in an acceptable clinical laboratory. Experience with Blood Bank, Hematology and Chemistry is required ... Read more »
Pharmacy PRN Temporary Kentucky
2012-02-07 10:18:33
KENTUCKY PHARMACISTSLooking for work to fill any extra days in your schedule??Temporary pharmacist prn staffing jobs are available in Kentucky ! ! !We have clients in Kentucky that need pharmacy relief staffing. We are continually expanding our available schedules in many locations including Henderson, Murray, Ashland and Owensboro, as well as areas in Ohio, and Indiana. If we know there is a need in your locale, our staff can search to match you with those opportunities. We can help you use the extra days in your schedule. If you have available days, please contact us any time, and we will try to match you to a scheduled shift. If you already work for another agency, please allow us to compete.Our pharmacists work as independent contractors; we do not require any exclusive agreements, and applying to be part of our team in no way obligates you to Pharmacy Resources Network.First, and foremost, we want to stress that our opportunities in no way interfere with your regular employment responsibilities. We exclusively deal with providing pharmacists, who have available days, to temporarily staff our client pharmacies when the pharmacy has a short-term need for a pharmacist, usually due to vacations, illness and injury. You have the option of requesting any or all shift opportunities presented to you.You may only have one or two days a month open; however, this can be an outstanding opportunity for you and Pharmacy Resources Network to work together to share your talents in Kentucky, and provide an extra source of income from the free days in your schedule.If you have time in your schedule, please call Patty Brake, 1-866-613-6280, immediately, any time, to discuss how you may work with us to fill your available schedule time, or send an eMail to our staff, requesting more information, or with a convenient time when one of our scheduling coordinators may call you.If you are also licensed in states other than Kentucky, let us know.Also, should you know of, or have any pharmacist friends who might like to take on a similar opportunity, even in other areas of the country, please let me know , or pass this information along and have them contact us directly. We frequently have shifts available in Georgia, Arkansas, Alabama, Arizona, Kentucky, Indiana, Wisconsin, Illinois, Iowa, West Virginia, Virginia, Maryland, DC, Michigan Ohio, Mississippi, Missouri, New York, New Jersey, Pennsylvania, Tennessee, Texas, North Carolina, South Carolina, Washington, Oregon, Idaho, as well as others.Visit our website at www.rphprnusa.com ... Read more »