13112592725 - IT Application Support - Silver Springs, MD
2012-01-31 10:19:27
IT Application Support I (13112592725) Start Date: 10/17/11End Date: 10/16/12Description:**LOCAL ONLY-Take inbound customer support calls for: Transcription and Dictation applications -Represent Client in communicating with external and internal customers -Handle varied customer software issues, inquires and problems -Exercise discretion and independent judgment when dealing with software concerns/problems -Build credibility and trust with customers by providing solutions for software issues, inquiries, and problems -Maintain relationships with customers by understanding and meeting their needs -Identify and resolve customer software problems, software failures, and complex problems which require independent action to correct and/or prevent -Analyze and recommend alternative solutions to meet customer needs -Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction -Responsible to answer after-hours support calls as necessary -Flexibility to work varied shifts *High School diploma or GED *1 year customer service experience *1 year database support/troubleshooting experience -Understanding of health care industry -Excellent verbal, written, analytical, problem solving and organizational skills -Excellent active listening and oral phone skills -Proven ability to maintain superior customer and employee relations in a fast-paced environment -Must be able to work independently as well as maintain a positive attitude in a team environment *Location: SILVER SPRINGS - MD 20904-7803 If you are interested in this opportunity and you qualify please forward your resume in Word format along with your salary requirements to rsanderson@keystonecs.com Let Keystone Computer Solutions, Inc. be the one to help you land that next contract opportunity,93% of our submissions resumes are placed in front of the hiring managers.When applying refer to requirement # 13112592725 Only candidates authorized to work in the USA will be accepted. ... Read more »
2012-01-31 10:19:27
Customer Care Specialist needed to receive and process technical service calls, handle and document customer/prospect sales and marketing inquiries and/or complaints, coordinate internal issues with other departments as appropriate and handle external issues with appropriate agencies. Must have previous call center experience and have good data entry skills. Good communication skills and a professional demeanor a must. If interested in this opportunity, apply today! We are an equal employment opportunity employer. ... Read more »
2012-01-31 10:19:27
This is a terrific opportunity for a detailed oriented professional who is looking for a fast paced environment. Attention to detail is a must as the ideal candidate will resolve complex customer issues. Experience with MS Office and strong data entry skills are also necessary. Apply today! We are an equal employment opportunity employer. We are an equal employment opportunity employer. ... Read more »
Customer Service Rep - No Two Days The Same
2012-01-31 10:19:27
Immediate need for an outgoing, highly motivated energetic customer service rep. Must have excellent communication skills Must have excellent interpersonal skills Must be proficient with MS Word, Excel and Outlook Must have accurate data entry skills We are an equal employment opportunity employer. ... Read more »
2012-01-31 10:19:27
Organization in the metro area has rewarding Data Entry positions available. Candidates must have strong attention to detail, be able to work in a fast paced environment. Ideal candidate is reliable, and has prior data entry experience. Speed and Accuracy, and good communication skills is a must! Apply today for this great opportunity! We are an equal employment opportunity employer. We are an equal employment opportunity employer. ... Read more »
2012-01-31 10:19:27
This data entry Position Features: great company great location great pay Immediate need for data entry clerk seeking great company, great location and great pay. Focused , attention to detail and ability to work with minimal supervision will be keys to success in this well-known, stable organization. Will be responsible for data entry, recording and verifying codes and statisical data. Great benefits. Apply for this great position as a data entry today! We are an equal employment opportunity employer. ... Read more »
2012-01-31 10:19:27
Client in area looking for an Administrative Assistant for a well established firm. Qualified candidates will have 4-8 years executive support experience in a fast paced environment and experience with In-design software. Responsibilities include providing administrative support to CFO. Helping with scheduling of calendars and appointments. AppleOne is an equal opportunity employer. Apply to this great opportunity today. We are an equal employment opportunity employer. ... Read more »
C++ - VxWorks- Real Time, Embedded Software Engineers with Active Clearances
2012-01-31 10:19:27
WHY WAIT? Are you looking for an exciting new opportunity? This may be your lucky day! It is time for a change, and CDI can help! We have an immediate need for experienced C++ - VxWorks - Real Time Embedded Software Engineers with at least a Secret Clearance JOB DESCRIPTION. CDI Government Service is seeking Real Time, Embedded Software Engineers with Active DoD Clearances, for long term contract positions located in the Baltimore, MD area. JOB DESCRIPTION: * Using Real Time Embedded C++ and VXWorks software to develop, code, and integrate Receiver, Jammer Control and other software. * Conduct system integration and test. * Code and debug embedded software. REQUIREMENTS: 6 – 10+ years experience with the following: * Due to ITAR regulations, candidates must be a US citizen and have, at least, an active DOD Secret Clearance * C++, real-time embedded * VxWorks, * Electronic Warfare * Active Secret clearance required Plus if you have: * TS/SCI Clearance * Experience with ADA programming CDI conducts background investigations and drug screening on applicants for this sensitive position. Note: Due to ITAR compliance, this position requires U.S Citizenship. CDI Government Services is an EEO Employer TAKE ACTION! Why wait another day? It is time to act! Apply NOW and join the CDI Team TODAY!!! ... Read more »
2012-01-31 10:19:27
Well known Health Care provider seeks strong detail oriented and driven Jr Web Editor-Internet ... Read more »
2012-01-31 10:19:27
Well known Health Care Provider seeks strong detailed oriented and committed Credentialing Assistant. ... Read more »
Senior Communications Representative
2012-01-31 10:19:27
***Well known Health Care provider seeks strong detailed oriented and driven Senior Communications Representative who is able to provide Online web updates and produce quality writing, editing copy for letters, newsletters and eblasts*** ... Read more »
2012-01-31 10:19:27
Looking for an exciting yet stable career? Growing government contractor in the Columbia, MD area is offering a fantastic opportunity for a Sr. Applications analyst/engineer. Just moments from the DC metro area - this contractor offers excellent benefits and several perks! Interviewing immediately. Requirements: Proficient with Java JDK 1.5-1.6 Familiar with object-oriented design patterns and methodologies Familiar with Junit or other Java unit testing equivalent Familiar with Subversion source control management HTML, javascript (primarily for documentation) Netbeans or Eclipse IDE tools Good written communication skills to correspond with users Familiarity with Apache Maven Build processes is a plus RESTful web services experience is a plus Apache Tomcat, Servlets, and JSPs Knowledge of XML, XSD formats and standards Particular functions of the MOFIFIED role is: Receive, process, and log daily inbound queries (mail, web, phone) from customers into Remedy or a COR approved trouble ticket tool Maintain existing Java, C, and C++ source code in the JBLOCKS and CRYSTALLIZE libraries and develop new assets based on customer requirements. Review change requests and bug reports and assist in their prioritization. Use prioritized requirements to design, implement, test, document, and release reusable software assets using applicable techniques. Develop training materials (reference documents, usage guides, programming examples and tutorials) and make them available on-line Provide technical expertise to support the selection, design, development, deployment, operation and life-cycle support of GOTS reuse. Distribute GOTS reusable assets via Maven, Software Depot, ftp or ship media Provide a resource loaded schedule in MS Project for efforts that require 3 or more days effort Monitor current industry trends and products and align development activities with other Agency repositories and applications (e.g. CASPORT, ITEMS, ITIL, SEARCHLIGHT) Produce an outage report of any workflow, application, or system stoppages (document problem, downtime, resolution, and uptime) Review and update the Software Central server and function web page Maintain team Standard Operating Procedures. Review (and update as needed) at least twice per year or as directed by the COR Monitor and answer Journal NSA Blogs related to project area. We are an equal employment opportunity employer. ... Read more »
Customer Service Representative
2012-01-31 10:19:27
This customer service rep Position Features: great company great location great work environment Immediate need for Customer Service Representative seeking great company , great location and great work environment. Listening, communication and attention to detail will be keys to success in this well-known, stable organization. Will be responsible for data entry,responding to customer inquiries, analyzing and rectifying customer concerns for Business Services company. Great benefits. Apply for this great position as a customer service rep today! We are an equal employment opportunity employer. ... Read more »
front desk coordinator - Great Company
2012-01-31 10:19:27
This front desk coordinator Position Features: great company great location great pay Immediate need for front desk coordinator seeking great company, great location and great pay. Customer service, attention to detail and communication skills will be keys to success in this well-known, stable organization. Will be responsible for greeting customers, handling inbound calls and placing outbound calls for Business Services company. Great benefits. Apply for this great position as a front desk coordinator today! We are an equal employment opportunity employer. ... Read more »
2012-01-31 10:19:27
Research route requests from claims area, in-coming mail and non par requests submitted through Phone Unit; adds and/or updates non-par records. Advises claims area of provider numbers to be used as well as edit resolutions. Completes and maintains spreadsheets of completed non-par practitioners for claims area. Responds to Claims and Service areas on special handles and executive inquiries. Reviews and researches the FLEXX, PIMS, FACETS, PORTICO and Inquiry Analysis Systems (where necessary) to determine if provider is new or already in the Carefirst network(s). ... Read more »
2012-01-31 10:19:27
MONTOGOMERY COUNTY... My client, a publicly traded distribution company is aggressively seeking a strong number two leader to manage a staff of 5 and report into a Credit Manager. Primary Responsibilities are to : ? Establish and monitor customer credit limits, handle special credit arrangements and deviations from standard terms of payment within prescribed authority. ? Manage assigned AR portfolio through direct involvement with customers and internal resources. ? Monitor and update credit information to existing customer base. ? Work with collection attorneys or agencies to ensure maximum collections at minimum cost. ? Handle large or risky credit situations directly, or in partnership with Credit Manager and/or regional management. ? Enhance customer relations by ensuring customer disputes are researched and resolved quickly and courteously, and credits issued only when appropriate. ? Perform other duties as required Requirements: ? Associates or Bachelors degree in Business, Accounting, Finance or related area of study. ? Minimum of five years relevant experience. ? Proficiency with MS Office products and an advanced understanding of Excel. ? Knowledge of collection laws in relation to mechanics lien laws. ? Knowledge of payment bonds for municipal, state and federal projects to file bond claims. ? Knowledge of sales tax laws. ? Knowledge of financial statements, risk assessment and basic accounting principles required. Skills and Abilities: ? Excellent oral and written communication, negotiation and interpersonal skills, and problem resolution. ? Must be able to work independently, handle multiple tasks and maintain confidentiality. ? Must be willing to work extended hours to meet departmental goals. ? Demonstrate the ability to make sound business decisions. ? Demonstrate the ability to perform and adapt in a changing environment as necessary. ? Ability to gather, monitor and document data. ? Ability to recognize financial implications of business decisions and strategy. ? Ability to maintain excellent public relations with external and internal customers. Please send resumes to sybil.kalu@adeccona.com ... Read more »
Benefits Specialist (posted 10/12/11)
2012-01-31 10:19:27
Are you an experienced Benefits Specialist? Are you open to a temporary opportunity with one of the largest companies in Baltimore? If you can answer yes to either of these questions you may have found your next employment opportunity. The Benefits Specialist will provide operational support as required for Company's H&W and retirement plans. Primary Duties and Responsibilities: Perform operational processes for H&W programs, Perform benefit administration coordinate payment of benefit premiums as necessary, Perform required reconciliation functions for benefit plans & validate vendor invoices, Respond to appeals & escalated claim issues, Monitor, update or approve information within the company?s HRIS system & vendor databases, Support open enrollment testing cycles, project implementation & other policy related changes Must be: a Self Starter, able to demonstrate the ability to communicate effectively, both verbally and in writing, be abe to work well within a team environment, be abe to stay on top of multiple projects and priorities, be detail oriented Education/Experience: • Bachelor?s degree in Business, Human Resources, Finance or related discipline, plus 2+ years of experience directly related to H&W plans and/or retirement plans • Strong computer, report writing and spreadsheet skills. • Familiarity with PeopleSoft. Please complete an application on our website (adeccousa.com) or contact me via email (virginia.nye@adeccona.com) or phone (410-266-0967)for more information. ... Read more »
2012-01-31 10:19:27
THE IDEAL CANDIDATE WOULD COME FROM HEALTH CARE AND KNOW THE INS AND OUT OF HEALTHCARE REFORM: THE POSITION IS AS FOLLOWS. Program Director, MHIP Consumer Direct Administrative Services Unit Job# 4373 Location – Red Run – Owings Mills, MD Position Overview: The position of Program Director for the Maryland Health Insurance Plan (MHIP) is of strategic importance to the CLIENT organization. The account is a state organization and is a prestigious customer with high visibility that requires outstanding service delivery and the ability to effectively manage better health outcomes amongst its members. As the High Risk Pool for the State of Maryland, MHIP members in general are faced with significant health and financial challenges. This position will be directly accountable for all of the operational functions required to MHIP including Claims, Service, and Enrollment as well as organizational oversight for functions which directly impact the program. Additionally, the individual filling the role will be the key strategic leader and driver for implementing CLIENT?s Primary Care Medical Home model and the Healthy Blue product portfolio for the MHIP account. This position will work directly for the Senior Vice President (SVP) of the Consumer Direct ASU and with the CLIENT CEO in designing and directing efforts that will deliver more effective and efficient cost of care outcomes for MHIP. Additionally the individual will actively develop and promote the implementation of strategies and tactics for the continuous improvement of systems, processes, and people to cultivate a high performing operation. This position will direct end-to-end operational functions, including Claims, Service and Enrollment, to service the MHIP account with optimum efficiency, quality, timeliness and accuracy to achieve all internal and external corporate goals and objectives, while providing support to all internal areas as needed. This position serves as the relationship manager with senior executive management both internally and externally, including the CEO, SVP, Healthcare Analytics, and key regulatory and legislative personnel. PRINCIPAL ACCOUNTABILITIES: Under the direction of the SVP of the Consumer Direct ASU the principle duties and responsibilities include, but are not limited to, the following: Function as the CLIENT relationship manager and liaison with internal and external stakeholders. Keep aware of external environment, with acute focus on healthcare reform, and facilitate public relations in support of CLIENT MHIP product programs. Design, develop, plan and prioritize operational functions to meet overall strategic goals and objectives with focus on multi-state preparedness and consumerism as it relates to the future health exchange driven market. Ensure that the ASU successfully connects to and succeeds on the VA, MD, and DC Exchanges and influences policymaking as it relates to the organizational impacts. Direct the activities of the MHIP Claims, Service, and Enrollment departments by reviewing and analyzing claims inventories, timeliness, accuracy, productivity, cost appeals, complaint reports or equivalent enrollment/customer service data to strategically determine the allocation of staff, training needs, and improve current process to consistently exceed all performance expectations. Responsible for identifying and resolving corporate issues involving respective departments. The position ensures the attainment of goals by developing, approving and implementing operational strategies, plans and objectives, monitoring and ensuring the efficiency and effectiveness of the operation, evaluating work flows, procedures, policies and staffing needs, and always adhering to external, corporate and customer/provider standards for quality, timeliness and accuracy. Responsible for associate development and performance management of managers and other staff reporting to this position. Accountable to drive the performance assessment of all direct and indirect reports. Participates in corporate operations projects in order to achieve and maintain efficiency and quality standards. Drives implementation of better operational capabilities for the MHIP account SUPERVISORY RESPONSIBILITY: Leads a multifunctional team of 30+ associates. Direct reports can include, but are not limited to, Operations Managers, Account Management and non-management staff such as Administrative Assistants, Business Analysts and Reporting Analysts. Provides oversight of approximately 20+ indirect reports and 5+ direct reports. Position requires very strong verbal and written communication skills as the leader will interact with the CLIENT Executive team and key State officials. Qualifications and Requirements: Required: Bachelor?s Degree in business or related area and 10+ years of senior management experience in a customer service, claims and/or enrollment and billing related discipline. Extensive knowledge of health insurance payment models and plan designs. Knowledgeable of healthcare reform legislation. Call Center Experience, including knowledge of state of the art technology. Proven management and leadership experience is critical. Demonstrated skills in successful interactions with high level executives and stakeholders. Abilities/Skills: This position requires senior-level management skills including the ability to lead far-reaching/transformational initiatives on behalf of the company. Must possess “big picture thinking” in addition to excellent associate management, project management, financial planning and risk analysis skills. The individual must have extremely strong analytical and problem solving skills, and the ability to develop and implement policies and programs that will advance corporate and operational goals and objectives. Excellent planning, negotiation, and presentation skills. Excellent interpersonal skills, the ability to effectively manage a staff through leadership and the promotion of teamwork is essential. The incumbent must possess excellent interpersonal skills and highly developed written and oral communication skills to effectively convey complex and detailed concepts to a diverse audience, including senior level stakeholders. The incumbent must possess extremely well developed organizational and prioritization skills. Preferred: Master?s degree preferred, with key understanding of Healthcare payment models and Federal Reform. EEO Statement We are an Equal Employment Opportunity/Affirmative Action Employer and ADA compliant ... Read more »
2012-01-31 10:19:27
AppleOne, the nation's largest privately held staffing company, is recruiting for a Branch Manager for their Baltimore, MD office. The ideal candidate will have 5+ years experience recruiting, interviewing, hiring and training branch personnel, developing and maintaining a sales cycle to promote new and existing client development, and controlling P&L, expenses, and profitability of the office. Apply today to learn more about this exciting opportunity! We are an equal employment opportunity employer. ... Read more »
PHP Developer - Silver Spring, MD - Contract to Hire -
2012-01-31 10:19:27
Our Silver Spring based client seeks a solid PHP developer to join the team. The ideal candidate will have the opportunity to work on a variety of projects with other developers and the design team. SKILLS Experience with PHP, Javascript, HTML, and CSS are required Working knowledge of databases such as MySQL, specifically the ability to connect an application to a database Strong sense of initiative, excellent organizational skills and a demonstrated ability to multitask Ability to work with business users to gather requirements and subsequently develop applications to support the business users is highly preferred Flexibility in regards to day-to-day duties & an ability to quickly learn & apply new technologies We are an equal employment opportunity employer. ... Read more »