Senior J2EE Software Development Analyst
2010-03-09 10:21:41
Senior J2EE Software Development Analyst IT Professional responsible for analysis, design, development, test, integration, and maintenance of applications running on an IBM WebSphere Application Server in a Solaris environment. Presentation uses JSP and Struts technology while the business logic layer employs a mix C++ and J2EE Java code. Persistent data resides in an Oracle 10g database. Various COTS products support an incremental migration approach that interfaces with the existing legacy REMIS system which is coded in SCOBOL and COBOL and runs on Hewlett Packard (Tandem) NonStop servers. The successful candidate will primarily develop and maintain end user applications written in Java interfacing with an Oracle Database, but may also be tasked to code in COBOL and C++. ... Read more »
INFRASTRUCTURE ARCHITECT - NEEDED NOW!!
2010-03-09 10:21:41
WHY WAIT? Are you looking for an exciting new opportunity? This may be your lucky day! It is time for a change, and CDI can help! We have an immediate need for a INFRASTRUCTURE ARCHITECT JOB DESCRIPTION Required Skills: - Demonstrated experience in Systems Management for globally distributed computer systems in the Windows Client/Server environment. - Demonstrated experience in architect solutions for managing hardware inventories, software inventory and installation, server and end user monitoring, network capacity, and utilization. - Experience with Microsoft software distribution system i.e. SMS/SCCM. - Experience in designing and documenting current and target network architectures. Optional Skills - Understanding of FCAPS methodology for System Management. - Working knowledge of telecommunication systems. - Experience with QOS, NetQOS, and MPLS. - Experience with Wake on LAN. - MS Access Data Base. TAKE ACTION! Why wait another day? It is time to act! Apply NOW and join the CDI Team TODAY!!! ... Read more »
2010-03-09 10:21:41
WHY WAIT? Are you looking for an exciting new opportunity? This may be your lucky day! It is time for a change, and CDI can help! We have an immediate need for a HMI Engineer JOB DESCRIPTION Required Skills Interpersonal Problem Solving Cognitive HMI User Testing Minimum Education BS in Engineering (ME, IE, EE, CE) or Psychology Minimum Experience 3 years Assignment Details Lead the HMI design for Active Safety Systems along with strategy lead for Driver Distraction. This position will be responsible for designing and releasing HMI Logic and Flow, validating design through User Testing, creating associated Standard Operating Procedures to capture Best Practices, and tracking and resolving issues amongst the various engineering and Design Office teams. Knowledge of AAM guidelines is a plus. Ability to maintain good organization and meet deadlines amongst many inputs and changing feature content is a must. Candidate must possess strong communication skills to all levels of management (both written and oral). Must also be able to write and conduct User Testing using HMI protocol. Working knowledge of Visio preferred. Training / Background Requirement: Engineering (ME, IE, EE, CE) or Psychology . Specialty in Ergonomics, Human Factors, Cognitive Systems, User Inerface Design. TAKE ACTION! Why wait another day? It is time to act! Apply NOW and join the CDI Team TODAY!!! ... Read more »
PRODUCT DESIGNER - NEEDED NOW!!
2010-03-09 10:21:41
WHY WAIT? Are you looking for an exciting new opportunity? This may be your lucky day! It is time for a change, and CDI can help! We have an immediate need for a PRODUCT DESIGNER JOB DESCRIPTION -Required Skills Proficiency with Alias and/or other applicable design software applications. Minimum Education BFA/BS in Gaming Design, Multimedia Design, Interface Design, Interaction Design or equivalent Minimum Experience Experience Required: 3-7 Years Assignment Details Support Product Design Office with the desgin and development of new Multi-Media platform which includes driver interface and design, - Create effective, engaging designs that support business objectives - Experience working with engineers/developers collaborating on diverse programs and projects - Communicate and sell your design solutions to senior management and colleagues - Adhere to established brand guidelines and meet legal requirements and best practices with minimal direction - Shift between creative or technical focus as required by the project - Provide interactive user interface expertise and support from concept through to production - Continually develop and test new approaches - Lead design projects and creative initiatives proactively such as style guides, storyboards, and process improvements - Creation of graphical assets (buttons, widgets, backgrounds, skins, menus, layouts, etc) using standard 2D and 3D designer tools - Set deliverables and deadlines, and help to drive projects to completion - Execute and code complex designs that reflect the creative direction - Research and utilize emerging technologies TAKE ACTION! Why wait another day? It is time to act! Apply NOW and join the CDI Team TODAY!!! ... Read more »
Shipping and Receiving Material Handler
2010-03-09 10:21:41
Assist in the maintenance of inventory levels and provide necessary inventory to departments. Keep warehouses organized. Load and unload trucks. Transport inventory via hi-lo or truck. Utilize scanner. Work effectively with all Team Leaders and Plant Mgr. Pick orders and prepare for shipment. ... Read more »
Medium-Heavy Catch and Pack, Manufacturing Position
2010-03-09 10:21:41
Local business seeking hard working individuals for multiple manufacturing positions. A variety of positions are available, including Catch and Pack, Small Parts Racking, Robotic Welding, and many others. Applicants must be self motivated, and able to work without direct supervision. Overtime available depending on customer demands. Medical/Dental/Vision Benefits Available! ... Read more »
CAM Programming/Horizontal Milling
2010-03-09 10:21:41
Established company has an excellent opportunity for a CAM Programmer on their 2nd shift. Our preferred candidate will have 5+ years experience in CAM Programming and Horizontal Milling. The position will involve switching back and forth between these two positions. G code editing experience is a must. EdgeCam experience would be a huge plus, but not required. Second shift hours typically run any time from 5:00 pm – 5:00 am. This is an immediate opening. Please apply on line at eapp.adecco.com and attach your resume. ... Read more »
2010-03-09 10:21:41
GENERAL FUNCTION: Performs the most complex clerical assignments under minimal supervision. DUTIES & RESPONSIBILITIES: Perform any combination of the following clerical functions: Enter and verify data into computer or onto magnetic tape or disk. Create and type various documents, as needed. Proofread records or forms. Consolidate and summarize documents and information. Prepare new files, maintain current files, and purge old files. Maintain various records and logs. Compile regular and special reports. Resolve complex problems and issues. Inspect completed work to ensure requisite quality has been attained. Maintain sufficient levels of inventory. Order office supplies. Operate various office machines. Perform general housekeeping on and around machines. Meet and maintain production standards as set by the assigned department. Prioritize own work. Train and cross-train team members to perform assigned duties. Communicate issues, as needed, to management team. Perform all work in accordance with established safety procedures. Perform any other duties as assigned. SUPERVISORY RESPONSIBILITIES: None. ... Read more »
CSR (Teller) PART TIME - BYRON CENTER
2010-03-09 10:21:41
GENERAL FUNCTION: PART TIME - 2384 68th St SW, Cutlerville, MI 49509 Schedule: Pay Week Monday 9:00-5:15 Tuesday 9:15-5:15 Thursday 9:00-5:15 Non Pay Week Monday 9:00-5:15 Tuesday 9:00-5:15 Friday 10:00-5:15 Saturday 9:15-12:30 Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
2010-03-09 10:21:41
GENERAL FUNCTION: Facilitates a defined range of targeted skill-building programs/courses supporting the development of employees. Serves as a coach to CSR trainers. Conducts base level to intermediate level training. May provide subject matter expertise to Learning Solutions function during design/development phases of learning programs. Participates in the evaluation and modifications of training for accuracy and effectiveness. Works with others to take appropriate action to implement larger scale changes/improvements. Conducts Train-the-Trainer sessions. Nature of subject matter requires specialized knowledge to support lines of business. ESSENTIAL DUTIES AND RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES * Facilitates training via classroom and/or through the use of distance learning technology to meet the performance objectives; creates an environment that stimulates learning and skill development. * Master training content for base to intermediate level employees; is resourceful in consulting subject matter experts and other resources (e.g., websites, manuals, literature) to add to his/her content knowledge. * Uses the facilitator's guide, notes, and other training material as a guide rather than a script; deviates from the program outline and schedule when necessary. * Prepares training exercise using independent judgment to ensure integrity of data being used in exercises/simulations. * Makes recommendations to management, Employee Relations and Recruiting on trainee's progress, and on transition to work environment. * May serve as trainee's supervisor/on-the-job coach during new hire training (Fundamentals of Retail Banking program). * Establishes credibility with the audience by knowing the content area, providing relevant examples, and linking material to the audience's job experiences and challenges. * Tailors the training to meet differing needs, interests, and experience levels among participants. * Actively seeks evidence of audience engagement and comprehension; can adjust training accordingly. * Skillfully connects between learning objectives and line of business goals in the classroom. * Presents information in a clear, logical and organized way; knows which points to emphasize to increase learning and incorporates the adult learning model. * Quickly establishes rapport with his/her audience and makes them feel comfortable in the learning environment. * Skillfully guides group meetings or other activities to their intended outcomes; creates a non-threatening environment in which all participants freely contribute their ideas and recommendations. * Actively involves all participants, whether virtual or in person; encourages an open exchange of ideas. * Maintains control over the learning environment by managing challenging participants, minimizing distractions, and monitoring the pace of the class. * Uses participants as resources; elicits experiences and examples from participants and builds on their knowledge. * Uses a variety of questioning techniques to solicit meaningful responses from participants and helps them discover the information. SUPERVISORY RESPONSIBILITIES: None ... Read more »
2010-03-09 10:21:41
GENERAL FUNCTION: Performs various clerical functions including receiving, classifying, reconciling, consolidating and summarizing documents and information. Provides customer service to external as well as internal customers. May do minimal analysis work. Supports other clerical jobs within the same assigned area. ESSENTIAL DUTIES & RESPONSIBILITIES: Copies data and compiles records and reports. Provides information to employees, clients, customers or others via telephone, e-mail, fax, etc. Services and processes transactions on accounts. Verifies and reconciles data. Researches and adjusts complaints and discrepancies while referring difficult problems to designated areas for resolution. Operates computer terminal to input and retrieve data; balances data to ensure accuracy. Operates office machines such as typewriter, fax, adding and copying machines. Maintains filing system. Generates reports in a timely manner. Assist with departmental group projects; provides back up for other positions as necessary. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Senior Customer Service Representative-FT-KALAMAZO
2010-03-09 10:21:41
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Representative-PT-DEWITT
2010-03-09 10:21:41
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
2010-03-09 10:21:41
GENERAL FUNCTION: The Small Business Banker (SBB) is responsible for providing business and consumer products and services to small business customers with aggregate borrowing needs of less than $500,000 and sales of up to $3 million. Manage the financial center small business portfolio including developing, retaining and growing customer relationships. Identify new business and cross-sell opportunities. Demonstrate Fifth Third Bank Core Values in all actions: Integrity, Teamwork & Collaboration, Respect & Inclusion, and Accountability. DUTIES AND RESPONSIBILITIES: * Pro-actively call (both in-person and by phone) potential and existing customers to successfully retain and grow small business relationships. * Identify cross sell opportunities by consistently profiling all customers to recognize the total banking needs and increase products per household. * Develop, maintain and cooperate with key internal partners (such as business banking, commercial, treasury management, mortgage, etc.) to ensure customer relationships are aligned to the appropriate areas of expertise. * Develop detailed plans to meet or exceed assigned sales and customer service goals. * Responsible for completing all training on schedule including small business sales, prospecting, networking and product knowledge. * Originate deposit accounts, completing all required opening and documentation procedures. * Originate, manage, and report blitz activity for the assigned Financial Center business products. * Originate business credit applications, forwarding completed applications to the BLC for credit decisions. * Complete administrative duties related to loans and depository accounts. * Community outreach including placing outbound phone calls, employer on-site meetings, conducting educational seminars, and being active in the community (e.g. local events, chamber of commerce). * Coach and mentor branch team to uncover small business sales opportunities and drive referrals. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Customer Service Manager- Belleville
2010-03-09 10:21:41
For the sixth year in a row, Fifth Third Bank has been named one of Metro Detroit's "101 Best & Brightest Companies to Work For". Must be available to work a flexible schedule within our hours of operation, M-F 9-6 and Sat 9-2. GENERAL FUNCTION: Position responsible and accountable for the day-to-day operations, and risk management of the financial center. Role has direct management responsibilities for the operational and referral activities of the customer service representative (CSR) and financial service representative (FSR) staff. Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES 1.) Manager/HR Function A. Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service. B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care. C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems. D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify CSR/FSR's who are capable of training new staff members. E. Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process. F. Annually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriate. G. Accountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-date. H. Perform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies. I. Maintain a position of trust and responsibility by keeping all customer business confidential. J. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times. 2.) Operations A. Perform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the office. B. Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Partner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date. D. Handle with professionalism the complex consumer and business customer problems that the CSR/FSR staff is unable to resolve. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; recognizing and rewarding employees for accomplishments. ... Read more »
Loan Coordinator - Processor I
2010-03-09 10:21:41
GENERAL FUNCTION: Under minimal supervision, performs a large variety of clerical and customer service functions relating to the receiving and processing of business loan applications, within established productivity standards. ESSENTIAL DUTIES & RESPONSIBILITIES: * Monitors fax server/fax machine and inter-office mail for incoming loan applications. * Receives and reviews loan applications for completeness. * Gathers missing information from application package by communicating with loan originator. * Prescreens loan application: o Research existing Fifth Third deposit and lending relationships for all applicants, co-borrowers, and guarantors. o Determine aggregate total business loan exposure. * Pulls third party bureau's: o Good Standing Certificate. o Personal credit bureau reports. * Determines additional information required for data input: o Type of loan request. o Legal entity type. o North American Industry Classification System (NAICS) Code. o Description of loan request. o Collateral offered for loan. * Inputs loan request data into loan origination system. * Maintains credit-filing system. * Provides high level of customer service when responding to internal customers and departments. * Trains additional Loan Processors. * Miscellaneous job duties as assigned. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Sr. Technical Support Engineer
2010-03-09 10:21:41
NARIK Consulting, LLC (www.narikconsulting.com ) is a privately owned staffing firm, specializing in providing strategic staffing solutions and consulting services to high growth clients. Our services include: • Staff Augmentation• Contingent Direct Placement • Management Consulting • Executive Search • Payroll Services NARIK Consulting takes time to thoroughly understand its clients, its candidates and their specific needs. We match client needs with satisfying solutions that we proudly stand behind. We understand that your success equals our success. NARIK Consulting welcomes the opportunity to manage your every staffing need. Our team of result driven recruiters specialize in information technology, engineering, health-care services, human resources, management, and sales and marketing. With more than 30 years of combined experience, our team is poised to be your value-partner for all your business staffing solutions and job placement needs. ________________________________________In our Ann Arbor, MI location, we are seeking a seeking productive individuals with excellent technical and communication skills to help deliver stable, reliable software products. You must be able to write and execute originative test plans to ensure maximum test coverage while minimizing risk. You will configure networking hardware/software, verify tests meet defined goals and document test outcomes. You will test unique new product features and implement regression test plans. In this role, you will interact with software developers, product managers and software architects. You will work in a team with other talented IDS/IPS Layer 7 QA engineers in a high-energy environment; in addition, you also may write automation tools and help collaborate on development efforts in the QA group. Responsibilities • Research and aggressively master new product features and enhancements• Prepare, document and execute detailed test plans and test cases• Test the integration of hardware and software products• Develop quality reporting metrics and effectively utilize a defect tracking system• Author defect reports that accurately describe symptoms and root cause analysis results• Provide input to development and product management staff regarding product capabilities and limits• Write time-saving tools/scripts, as needed, to automate manual processes ... Read more »
2010-03-09 10:21:40
Administers the retail aspects of international banking and sales of bank products to expatriate customers including depository accounts, account transactions, international wire transfers and foreign currency transactions, credit cards and coordinates car loan and mortgage loan products as well as Securities products with internal partners. Develops and maintains relationships with International corporate clients . ... Read more »
2010-03-09 10:21:40
GENERAL FUNCTION: Responsible and accountable for directing and administering a financial center with generally more than $30 million in core deposits and generating more than $700,000 in net profit. Ensure that the financial center provides the public with banking services, credit decisions, and service for consumer and commercial loans. Promote growth through the development of deposits, assets, fee-based services and the development and retention of new and existing customers. Provide the public with a team of employee's who are able to service all customer needs either directly or indirectly in a polite, friendly, capable and professional manner. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES Sales/Goals Function Lead the Sales function for the financial center, setting the example and tone for a strong sales environment. Consistently meet and exceed profit, deposit, and loan sales goals as defined by the Regional Manager, actively soliciting the various retail and Bancorp products. Oversee the complete consumer loan process. Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer and maintaining relationship as appropriate. Promote company products and services in the community by making regular outside calls, to assist in the continuing growth of the office and company. Provide leadership necessary to ensure that the call lists are actively worked, as well as any other means for obtaining new business and retaining current business is completed. Develop and maintain close relationships with assigned business partners, such as Mortgage Loan Officers, Business Banking Officers and Brokerage Representatives, to ensure that established goals for each business line are met. Manager/HR Function Set priorities, direct and delegate sales responsibilities to the Relationship Manager(s), and ensure follow through on the completion/implementation of the designated sales activities. Set priorities, direct and delegate operational responsibilities to the Customer Services Manager, and ensure follow through on the completion/implementation of the designated operational/risk activities. Hold team responsible for the ability to interchange duties as necessary. Hold overall responsibility for maintenance of the proper staffing levels according to the staffing model, with the day-to-day maintenance being held with the Customer Services Manager. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. ... Read more »
Customer Service Representative
2010-03-09 10:21:40
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »