Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A Location: 4705 WEST MAIN STREET KALAMAZOO, MI 49007 ... Read more »
Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »
Network Communication Administrator - NEEDED NOW!!
2012-02-07 10:19:32
WHY WAIT? Are you looking for an exciting new opportunity? This may be your lucky day! It is time for a change, and CDI can help! We have an immediate need for a Network Communication Administrator JOB DESCRIPTION The position is for administrator of the Electronic Business Message Exchange (EBMX). The candidate will be responsible to administer trading partner accounts and trading relationships on the EBMX B2B hub. The job requires working directly with suppliers and value added service providers setting up accounts and file transport protocols. The individual will also be responsible for processing a group email account for issues and requests as well as resolving EBMX issues and requests recorded in the trouble ticket system. Other duties include monitoring the EBMX system via web-enabled tools, command-line interface and automated email error notification. The job may also require the individual to test protocol and network connectivity with trading partners, assist with testing EBMX changes, and create procedures and system documentation. Required Skills Bachelor Degree Demonstrate good understanding of technical support activities Demonstrate good ability to support, review, analyze, and evaluate various systems operations Demonstrate ability to document, track, and monitor problems to ensure timely resolution Strong written and verbal communication skills Strong problem solving abilities Working knowledge of B2B message switching/file transfer systems and file transport protocols such as SFTP, FTP, FTPS, AS2 Working knowledge of UNIX operating system including running shell scripts and navigating the UNIX file system to review log files Working knowledge of network protocols such as TCPIP and Network security systems such as firewalls Ability to use Microsoft Office products such as Outlook, Word, Excel, etc. Optional Skills Working knowledge of EDI (ANSI X12, EDIFACT) Working knowledge of SSL certificates, X.501 Certificates, SSH keys and their creation/administration TAKE ACTION! Why wait another day? It is time to act! Apply NOW and join the CDI Team TODAY!!! ... Read more »
Storage Area Network (SAN) Engineer - Permanent - NEEDED NOW!!
2012-02-07 10:19:32
WHY WAIT? Are you looking for an exciting new opportunity? This may be your lucky day! It is time for a change and CDI can help! We have an immediate need for a Storage Area Network (SAN) Engineer - Permanent Position. Job Description: This position is a technical hands-on role. The ideal candidate would implement, administer and support a variety of Storage technologies in a multi-data center enterprise environment. Responsible for design of future technology related to hardware and software for open systems and Hitachi USPV storage. Provide education and direction for other IT teams and operations personnel, perform risk assessment and create documentation. Apply solid problem-solving techniques consistent with an advanced knowledge of technical and operational issues involving Hitachi USPV SAN technologies as well as fiber. Work closely with other systems architects and project managers to implement system enhancements and upgrades. Produce technical documentation and seek and incorporate feedback where appropriate. Collaborate with other internal/external teams to identify and support technology advancements. Provide clear, concise, and customized documentation that is appropriate for both technical and non-technical audiences. Manage all aspects of SAN infrastructure. Responsibilities: ' Maintain Hitachi and Open Systems SAN ' Maintain and Support Fiber Channel ' Manage the physical and logical configuration of all STORAGE media and of STORAGE management software to ensure optimum use of data STORAGE space ' Support new application projects as a STORAGE administration technical resource ' Evaluate new and existing STORAGE hardware and software products to incorporate into the existing production environment ' Define, maintain and test procedures and processes used for disaster backup and recovery of critical application data ' Analyze and maintain performance data to optimize the usage of the STORAGE resources available ' Develop and maintain operations procedures for daily routine STORAGE management processes ' Support daily monitoring of the correct execution of STORAGE management subsystems and processes Requirements: ' Bachelor's Degree in Computer Science, Information Technology, MIS or related technical degree ' Minimum of 2 years of experience with Storage Area Network and Network Attached Storage administration ' Knowledge and support experience of Hitachi USPV SAN and open systems ' Knowledge and support in Hitachi tools such as Shadow Image, HDP and TSM ' Advance knowledge of file system management, access control and directory organization ' Must be comfortable working with many different groups inside of IT to help solve business problems ' Ability to react to high priority problem calls ' Proven writing/communication skills ' Proven organizational skills ' Extensive troubleshooting experience ' Knowledge of Unix and MS operating systems (VMWare) ' Knowledge of switches, routers, and firewalls " Knowledge of RAID configurations TAKE ACTION! Why wait another day? It is time to act! ? APPLY NOW and join the CDI team TODAY!!! ... Read more »
INCIDENT MANAGER - NEEDED NOW!!
2012-02-07 10:19:32
WHY WAIT? Are you looking for an exciting new opportunity? This may be your lucky day! It is time for a change, and CDI can help! We have an immediate need for a INCIDENT MANAGER JOB DESCRIPTION Similar roles would be Business Recovery Manager, Resource Recovery Manager or Availability. Must be located in South East Michigan and will be located at customer site (Warren); no remote work Duties: Consolidating incident statistics across performing suppliers Leading and managing multi-supplier incidents calls (that meet criteria for operations management ownership) – 24 x 7 x 365 Monitoring supplier compliance to Standardized Work processes during Severity 1 and Alpha incidents Perform incident analysis, manage performing suppliers to identify remedial actions and tracking progress Monitoring performance of performing Suppliers and reporting non compliance Providing 24x7x365 crisis management coordination, including: Contact list maintenance, contact tools (paging, automated calling etc), moderating and managing a crisis event Preferred skills: Experience as Incident Manager or Recovery Manager for large IT company Excellent Microsoft Office Skills and communication skills Ability to work in virtual team environment Ability to multitask Adaptability and flexibility in schedules Stress management Degree in Computer Science preferred but not needed Experience in automotive industry a plus ITIL Foundation certified a plus TAKE ACTION! Why wait another day? It is time to act! Apply NOW and join the CDI Team TODAY!!! CDI is an Equal Opportunity Employer ... Read more »
MS Exchange Technical Systems Engineer- Permanent Position
2012-02-07 10:19:32
MS Exchange Technical Systems Engineer- Permanent Position Job Description The Microsoft Exchange Technical Systems Engineer is responsible for support of global Microsoft infrastructure including hardware, Operating system, networking and infrastructure application support, with specific focus on supporting the Exchange 2010 environment. The current environment is utilizing Microsoft Active Directory 2003, Exchange, Microsoft Windows 2000, 2003 and 2008 servers as well as SCOM, SCCM, OCS, Citrix, and VMware. This environment continues to change and develop with the addition of new technologies, this role is responsible for supporting all currently used technologies (including legacy) and all new technology moving forward. Responsibilities: Primary responsibility is supporting the Exchange 2010 environment Troubleshooting all mail routing and user experience issues with regard to Exchange, Outlook and mobile mail clients (including Apple, Blackberry and Android devices) Responsible for providing Tier 2 and Tier 3 server support Manage support requests via ticketing systems. Interface with clients and the Help Desk for issue resolution Identifies and documents root cause analysis for incidents that result in a service disruption Provides On-call support (24x7) to assist with troubleshooting, escalation, or recovery of failing equipment Supports and coordinates installation of server and desktop technology for new projects. Develops and maintains procedures for equipment installation and configuration support Coordinates sharing of best practices and policies and procedures • Provides support in the area of systems inventory data, and client agent communication. Provide data backup and restoration services in accordance to established policies ensuring data is protected effectively Support Disaster Recovery services across the region including return to normal operations following resolution of a disaster event Coordinating of all changes following the approved change control processes to ensure changes to the infrastructure that may affect the service are managed effectively Engaged with the IS Information Assurance Group to ensure compliance with internal IS standards relating to Infrastructure Engaged with the IS Performance Management Group to ensure that the desired metrics, relating to Infrastructure are met Engaged with the IS Global Network Team to ensure that the impacts of future changes are understood and the required capacities and skills are planned within the region. Engaged with the Client Service Desk to ensure that all calls that can be resolved on first call are being handled effectively Requirements: • 4+ years of Exchange 2007/2010 a must, specifically Exchange 2010 strongly desired • 4+ years experience in a Microsoft network environment • MCSA, MCSE or other Microsoft certification a plus • Experienced in managing 200+ server • Knowledgeable in patching process with SCCM, Software Updates • Demonstrated ability to create technical documentation • Working knowledge of network protocols and standards • Strong experience knowledge of Microsoft operating systems • Working knowledge of hardware and hardware concepts • Microsoft network troubleshooting skills • Ability to communicate effectively with technical staff and end-users • Highly self-motivated and directed • Experience working in a team-oriented, collaborative environment • Good organizational skills with ability to prioritize workload • Strong experience with all Microsoft technologies such as Active Directory, System Center • Experience with Citrix and VMware a plus • Strong interpersonal skills, presentation and communication skills essential CDI is an Equal Opportunity Employer ... Read more »
2012-02-07 10:19:32
Don?t Just Open Doors—Crash ?Em!Our client is a company whose growth and success have been built upon the core benchmarks of quality, process innovation, and technology – values dating back to its inception in 1951.Initially, the firm operated as a small shop designing and building specialty machinery, primarily for suppliers to the auto industry. The company grew rapidly in both capacity and capability, and expanded to a staff of approximately 300 employees, taking on an increasing volume of large die work. Our client then ventured into military hardware manufacturing, first with prototype components for the M1 Tank and Bradley Personnel Carrier, and then with large-scale production. By the ?90s, our client had invested heavily in staff, facilities, and advanced manufacturing, broadening their services and deepening its commitment to customers. Today, the company proudly serves defense, aerospace, automotive, energy, and transportation customers through multiple plants across the mid-Michigan region. Currently, they seek an aggressive ?door crasher,? preferably with a military background, to sell engineering services- production parts and heavy metals to defense contractors.Business Development ManagerRemoteOur client will rely upon you to use your experience and naturally outgoing, aggressive personality selling to OEM?s. You?ll be selling engineering services—production parts and heavy metals—to defense contractors; so if you have a military background, so much the better! To succeed, you should have at least five years? experience ?opening doors? to new opportunities, and selling ?hard audiences? to products and services. While being a sales warrior, you should possess an innate ability to use market research to gain a deeper understanding of prospects? product needs and be able to quickly devise workable solutions they will come to depend upon. A Bachelor?s degree and at least five years spent selling to OEMs will put you in a strong position for consideration. You should also be comfortable with constant travel, as this role requires at least 50% travel.If you?re positive, motivated, and can work with little direction, our client wants to meet you! Please send your resume to tgreene@rcirs.com.Equal Opportunity Employer.RCI Recruitment Solutions is a privately owned firm headquartered in Jupiter, Florida, with operations throughout the United States. For almost 40 years, RCI has provided a wide range of candidate sourcing and related recruitment services. Its proprietary and client-specific solutions encompass a variety of services, including advertising, consulting, media services, and staffing technology. ... Read more »
Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »
2012-02-07 10:19:32
Location: 120 AMES STREET ELK RAPIDS, MI 49629 GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »
Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »
Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »
Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »
2012-02-07 10:19:32
Support Corporate Education Sales Department. Work closely with sales markets, support sales opportunities, build relationships. Travel to assigned U.S. markets twice per year. Interact with field sales staff, provide sales support, report on sales activity, maintain confidential information files and databases, ensure content accuracy in all communications. Good written and verbal communication skills. Bschelors degree preferred. Effectively use Excel, Powerpoint and Word. Apply on-line. ... Read more »
2012-02-07 10:19:32
Entry level inside sales position for a sales accessory line. Must be comfortable selling, calling contacts of all levels, proficient with Excel, outgoing personality. Bachelors degree preferred, competitive nature and excellent communication skills. Willing to travel domestically on a quarterly basis. Will represent company to outside customers. ... Read more »
Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »
Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »
Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »
2012-02-07 10:19:32
Location: 630 CAPITAL AVENUE SW BATTLE CREEK, MI 49015 GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »