Business Banking Relationship Manager II
2012-02-07 10:19:32
GENERAL FUNCTION: Assist the business owner in achieving their financial goals by providing both personal & business solutions for privately held companies with sales of $3MM - $20MM or credit exposure over $500k. Serve as a trusted advisor for these businesses; collaborate with a team of product partners utilizing the One Bank Sales Cycle to understand the clientsÆ holistic business needs. Through such collaboration, develop revenue growth by identifying needs and providing needs based solutions and services to the client. Services would include loans, deposits, treasury management, and all other applicable banking services. ESSENTIAL DUTIES & RESPONSIBILITIES: * Prospect for clients in a new business development capacity by utilizing referral sources, existing clients and centers of influence. * Ensure that customer relationships are managed to the highest profit potential for the Bank, taking into account Bank risk and customer needs. * Work with product partners, analyze, evaluate and develop a tailored marketing plan or sales strategy for each client or prospect. * Cross-sell all applicable 5/3 products and services to an existing portfolio of business customers and their owners/senior management. * Coordinate all client-facing activities related to their clients, including credit support and other product partners. * Responsible for planning and conducting relationship strategy and quarterly relationship review meetings with product partners. * Conduct thorough effective pre-call planning, concise sales calls and prompt post call follow up. * Partner with Portfolio Managers and Credit Officers on credit requests and adhere to established Portfolio Management guidelines (i.e., delinquencies, documentation preparation, financial statement tracking exceptions, matured loans). * Monitor, on an ongoing basis, information concerning customer financial performance, condition, and industry trends to determine that any credit exposure is at an acceptable risk, and priced accordingly. * Utilize the BankÆs Customer Relationship Management system for client activity tracking, call reports and pipeline management. Complete administrative responsibilities in a timely manner. * Attend community and/or specific industry forums, conferences and/or meetings in order to broaden relationship networks and continually deepen knowledge of trends, practices, services and the competitive landscape. SUPERVISORY RESPONSIBILITIES: None. ... Read more »
Portfolio Management Team Leader
2012-02-07 10:19:32
GENERAL FUNCTION: Provides support to relationship managers, often with large portfolios that have very complex degree of difficulty, in their daily duties in underwriting and monitoring credit, existing and proposed credit requests, providing high level customer service support, assisting in cross sell effort and performing special projects for the Credit Officer or Senior Credit Officer. Reviews documentation required for the processing of loans, reviews status of existing loans, takes appropriate action on loans that are mature or past due, and assists relationship managers in loan closings. Reviews and underwrites loan portfolios, assuring compliance with loan policy and credit quality standards. Assigns, with the assistance of the Credit Dept, the proper credit risk grade to loans. The Portfolio Management Team Leader is typically utilized in affiliates where the majority of loans are of moderate to advanced complexity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Supports the Department Manager, Team Leader, and/or Relationship Managers in their sales and credit underwriting efforts including industry and company research, Blue memo preparation and assisting in the sales proposal process, including accompanying the Relationship Managers on customer and prospect calls, and various other sales/customer oriented projects. This position would include loan approval authority up to a certain loan amount. * Supports the Relationship Manager in monitoring customer performance, abilities, and industry to determine that loan is an acceptable risk. This will consist of but not be limited to statement, covenant and insurance tracking, Dual Risk Rating updates, and Admin Loan Status Report updating and other commercial scorecard items. * Completes all requirements of loan bookings, to include all preparation, review, documentation and filing. * Develops a working knowledge of all customers, businesses, and prospect opportunities. * Responsible for all loan document preparation, including third party document coordination, completion and review. * Collects and reviews all required collateral information. * Reviews current account status, to include but not limited to, Past Due accounts and Notes Matured. Makes appropriate recommendations for these accounts. * Approves or rejects loans within specified credit limits. Engages the Credit Officer on more complex loans. * Establishes, implements and manages administrative and review systems and procedures to protect the quality and profitability of the loan portfolio. * Identifies potential problem credits working with loan workout specialists to restructure the credit and/or minimize the losses. * Monitors and reports loan payment delinquencies and past due maturities of loan obligations. * Recommends additions to Administrative loan list, non-accrual and charge-off status. * Advises and implement a strategy for loans identified as an "exit". * Advises credit and loan personnel of the company's overall lending policy, noting significant trends and recommending policy changes if necessary. * Establishes workflow priorities within Credit Services. * Ensures proper documentation is received on all credit relationships. * Provides training and education for junior Portfolio Managers, Credit Analysts and Credit Services personnel. SUPERVISORY RESPONSIBILITIES: * Responsible for the supervision and management of assigned staff, which may include Small Business Underwriters, Lending Officers, Workout Officers, Credit Analysts or other support staff. * Helps establish, implement and monitor the credit department portfolio goals and objectives. * May be responsible for staffing, performance reviews, scheduling, disciplinary actions and termination of employees. ... Read more »
Retail Licensed Personal Banker (i)
2012-02-07 10:19:32
GENERAL FUNCTION: A sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Retail Sales and Service process, using the prescribed tools and interacting with the Customer/Financial Service Representatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management. o Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer and maintaining relationship as appropriate. o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage sales/referral goals as set by management; and achieve goal in annualized revenue to retain (i) designation. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Business Banking Officers and Brokerage Representatives to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from other providers in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. * Bank Operations o Open and maintain full range of retail accounts and services. o Keep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure. o May need to handle opening and/or closing procedures as a member of the platform staff. SUPERVISORY RESPONSIBILITIES: None ... Read more »
2012-02-07 10:19:32
GENERAL FUNCTION: Responsible and accountable for own financial center as well as directing a small group of 3 to 5 Financial Center Managers to achieve profit, growth, and customer service objectives within a prescribed district. DUTIES & RESPONSIBILITIES: * Review and evaluate sales activities, appropriate staffing and levels, loans, deposits, overdrafts, charge-offs, etc., to meet district profit and performance objectives. * Promote sales culture and ensure that the staff receives proper training to demonstrate abilities to sell and cross-sell to reach individual and team sales goals. * Conduct Financial Center Manager meetings and maintain a high level of communication within the district. * Provide sales coaching to Financial Center Managers within the district on a regular basis. * Resolve personnel problems, working with the assigned human resources personnel to ensure resolution within established procedures and guidelines. * Evaluate performance on a constant basis, providing counseling and guidance as needed; annually prepare formal written performance appraisals in an honest and impartial manner, recommending salary increases and promotions as appropriate, working in conjunction with Regional Manager. * Escalate questionable actions, operational inefficiencies, and problems to Regional Manager. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. ... Read more »
Membership Banking Officer Team Lead
2012-02-07 10:19:32
GENERAL FUNCTION: The Membership Banking Officer is responsible for expanding the Fifth Third customer base through presentations of high value packaged products to business groups under minimal supervision. Will serve as the link to identified employee groups to a Fifth Third team who are able to service all customer needs either directly or indirectly in a professional manner. Identify, close and refer new business and cross-sell opportunities. Demonstrate Fifth Third Bank Core Values in all actions: Integrity, Teamwork & Collaboration, Respect & Inclusion, and Accountability. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Proactively call on Commercial and Business Banking clients (HR VP, CEOs, or others in decision making capacity) to earn opportunities to present the Membership Advantage package to the employee population. * Present employer on-site meetings/seminars to employees of Middle Market and Large Corporate customers focusing on packaged products, demonstrating the value of utilizing Fifth Third as their One Bank for all financial service needs. * Train, coach and mentor Financial Center team members to deliver Membership Advantage presentations to businesses below the Middle Market level. * Devise and execute a sales plan to achieve affiliate and individual revenue goals for Membership Banking. * Serve as the primary interface between Commercial and Business Banking RMs relative to sale of Membership Advantage products, and assist in proposal generation and other communication with customer. * Continuously review Membership Banking prospect opportunities with Commercial and Business Banking RMs. * Serve as the customerÆs ongoing relationship manager once consumer product business is secured and take ownership of the delivery of timely resolution on customer issues. * Identify cross sell opportunities by profiling all customers to recognize the total banking needs and increase products per household. * Maintain lines of communication with other key internal bank partners such as Retirement Plan Services, Private Banking, Treasury Management, and Mortgage to ensure that key customer relationships are aligned with the appropriate areas of expertise to best serve the customer in the One Bank environment. * Develop detailed plans to meet or exceed assigned sales and customer service goals. * Lead Student Banking program to achieve affiliate sales goals. * Develop key contacts at High Schools, Colleges and Universities within the affiliate market to advance new customer acquisition. * Responsible for completing all training on schedule including small business sales, prospecting, networking and product knowledge. * Community outreach including placing outbound phone calls, employer on-site meetings, conducting educational seminars, and being active in the community (e.g. local events, chamber of commerce). SUPERVISORY RESPONSIBILITIES: May supervise other Membership Advantage Specialists. ... Read more »
Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Collection Insurance Specialist I
2012-02-07 10:19:32
GENERAL FUNCTION: Under direct supervision, collects and documents accounts involving: total loss/repairable loss collateral claims involving a primary carrier and/or GAP company, HELOC Loss Drafts, force placed collateral protection or vehicle single insurance claims, Life or Disability insurance claims, probate and/or estate claims, consumer credit counseling proposal reviews/approvals, and substitution of collateral requests in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals. Collects on multiple products, from 0 days' delinquent through charge-off, recovery, and bankrupt account statuses, utilizing multiple systems. Position has direct impact to bank losses in excess of 100MM per year. DUTIES & RESPONSIBILITIES: Depending on area of responsibility, will be responsible for: * Coordination with insurance companies related to loss type (collision, life, disability) * Contact with customer, executor, or estate attorney to obtain cooperation and/or payment commitment * Submit claims to courts for inclusion in the estate and probate process * Procure and supply documentation necessary to garner claim proceeds * Identify and pursue repossession and foreclosure referrals according to guidelines * Identify, evaluate, and resolve reasons for delinquency * Conduct research including but not limited to: review of credit bureau reports, statements, contracts, credit applications, customer files and payment copies * Execute a plan to eliminate delinquency and prevent losses involving insurance claims, death and CCCS accounts * Record all efforts via the collection system insuring that all accounts are called and noted accurately * Strategic use of collection tools to reduce or prevent losses * Make some strategic actionable decisions related to receipt of information via written or verbal mediums * Act as a liaison between the Bank and its Affiliates, ensuring that policies and procedures are followed * Review of daily reports to identify job performance and tasks * Timely completion of all projects and/or additional assignments * Utilize cross sell of alternative loan products to reduce losses and promote continued business when applicable * Assess, interpret, identify indicators and respond accordingly to data gathered from customers and other resources that identify referral potential for assumption of lease contract or loan refinance opportunity * Verification of and updates to customer demographic and employment information data fields * Escalate calls and/or problem accounts to senior specialist or supervisor * Payment processing of CCCS checks SUPERVISORY RESPONSIBILITIES: None ... Read more »
Lead Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment. ESSENTIAL DUTIES & RESPONSIBILITIES: * Customer Service: o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. o Maintain a position of trust and responsibility by keeping all customer business confidential. o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. * Bank Operations/Transactions: o Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office. Where appropriate/necessary, daily responsibilities may include the following; * Individual Authorities: - Open and close duties. * Security Role: - Cash withdrawal and check signing approvals. - Approval of ace transactions. - Night deposits. - Statement of condition (SOC). - Dual Key Process. o Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. o Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. o Perform in the role of training and development personnel for new CSRÆs and /or existing CSRÆs as needed; help to identify any other CSRÆs who are capable of training new staff members. o As Lead, monitor the operation behind the CSR line; delegate work and take issues to Customer Services Manager as needed. o As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRÆs up-to-date as requested. * Referrals: o Consistently meet or exceed sales referrals as set by management. o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: None. ... Read more »
Customer Service Representative- Marysville
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Lead Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment. ESSENTIAL DUTIES & RESPONSIBILITIES: * Customer Service: o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. o Maintain a position of trust and responsibility by keeping all customer business confidential. o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. * Bank Operations/Transactions: o Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office. Where appropriate/necessary, daily responsibilities may include the following; * Individual Authorities: - Open and close duties. * Security Role: - Cash withdrawal and check signing approvals. - Approval of ace transactions. - Night deposits. - Statement of condition (SOC). - Dual Key Process. o Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. o Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. o Perform in the role of training and development personnel for new CSRÆs and /or existing CSRÆs as needed; help to identify any other CSRÆs who are capable of training new staff members. o As Lead, monitor the operation behind the CSR line; delegate work and take issues to Customer Services Manager as needed. o As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRÆs up-to-date as requested. * Referrals: o Consistently meet or exceed sales referrals as set by management. o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: None. ... Read more »
Bi-Lingual FT CSR - Chicago Drive
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »
CSR (Teller) PART TIME - CHESHIRE
2012-02-07 10:19:32
GENERAL FUNCTION: Location: 2209 Plainfield NE, Grand Rapids, MI 49505 Must be available to train full time for eight business days 8:30-5:00 each day. Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »
Bi-lingual Late Stage Collector I
2012-02-07 10:19:32
GENERAL FUNCTION: Under direct supervision, collects and documents late stage delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals. Collects on multiple products utilizing multiple systems Position has direct impact to bank losses in excess of 100MM per year. DUTIES & RESPONSIBILITIES: * Contact delinquent customers to obtain payment commitments designed to resolve delinquency. * Assess, interpret, identify indicators and respond accordingly to data gathered from customers and other resources that may identify potential workout loans, re-ages, etc. * Identify, evaluate, and resolve reasons for delinquency. * Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary, to support the collection efforts. * Utilize cross sell of alternative loan products to reduce losses and promote continued business when applicable. * Record all collection efforts via the collection system insuring that all accounts are noted accurately. * Execute department strategy plan to collect delinquent accounts. * Access statements, applications, and third-party vendor services to locate or perfect customer contact and make some strategic actionable decisions. * Stay in compliance with the 53rd QA Desktop Procedure guidelines. * Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate. * Review daily reports to identify job performance month to date and task completion. * Insures completion of all projects and/or additional assignments assigned to them. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Lead Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment. ESSENTIAL DUTIES & RESPONSIBILITIES: * Customer Service: o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. o Maintain a position of trust and responsibility by keeping all customer business confidential. o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. * Bank Operations/Transactions: o Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office. Where appropriate/necessary, daily responsibilities may include the following; * Individual Authorities: - Open and close duties. * Security Role: - Cash withdrawal and check signing approvals. - Approval of ace transactions. - Night deposits. - Statement of condition (SOC). - Dual Key Process. o Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. o Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. o Perform in the role of training and development personnel for new CSRÆs and /or existing CSRÆs as needed; help to identify any other CSRÆs who are capable of training new staff members. o As Lead, monitor the operation behind the CSR line; delegate work and take issues to Customer Services Manager as needed. o As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRÆs up-to-date as requested. * Referrals: o Consistently meet or exceed sales referrals as set by management. o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: None. ... Read more »
2012-02-07 10:19:32
GENERAL FUNCTION: Leads and directs Direct Lending, credit quality, growth and profitability for the Regional Credit Center across multiple states, Affiliates and geographic regions. Drives all credit functions (Underwriting, Processing; Pre-Book Audit, Funding, Exception Review, Reporting, Final Credit Decisions) within the Regional Credit Center. Overall responsibility for granting credit for real estate secured and non-real estate secured lending (Home equity lines of credit, home equity term loans; purchase money second mortgages) for entire RCC. Develops and manages relationships between the Regional Credit Center and Senior Affiliate management. Collaborates with Product Management, Risk Management, Retail Administration, Compliance and Residential Mortgage to maximize sales and manage risk. Participates in the development and recommendation of Direct Lending strategy, credit policy and practices. Provides over limit authority in approving large credit requests. Manage the responsibilities of the Regional Credit Center in the absence of the Regional Credit Center Manager. ESSENTIAL DUTIES & RESPONSIBILITIES: * Leads the development, implementation and monitoring of lending procedures and practices for the Regional Credit Center functions (Underwriting, Processing; Pre-Book Audit, Funding, Exception Review, Reporting, Final Credit Decisions). * Manages overall Direct Lending underwriting, processing and pre-book auditing to achieve business objectives and assure compliance of state, federal and Bancorp policies, laws and regulations. * Proactively manages production and efficiencies meeting the credit and service quality level standards for the Regional Credit Center. * Manages the cost of production/per unit to meet revenue initiatives. * Develops cooperative relationships with senior executives across divisions (Mortgage/Retail/Affiliate Administration, Risk Management, Product Development, Compliance, IT) and internal and external customers (Vendors). * Identifies opportunities and implements improvements to increase productivity and improve efficiencies for the Direct Lending Regional Credit Center. * Develops and maintains relationships with Affiliate Banks through regular on site visits. * Collaborates with Regional Credit Center peers to identify and implement best practices as standards throughout the Regional Credit Centers. * Will have a minimum of $200,000 in Consumer Lending credit authority * Supports Bancorp Consumer Lending initiatives and projects. * Manages employee turnover to bank goals. SUPERVISORY RESPONSIBILITIES: * Manages up to 45 exempt and non-exempt to include officers, managers, supervisors and staff * Leads departmental employees (exempt and non-exempt) by providing timely and constructive performance feedback. * Manages the hiring, performance appraisal and termination process for the RCC Direct Lending division. * Develops employees by providing challenging opportunities to enhance career growth. * Ensures employees have adequate levels of training to conduct duties. * Develops talent pool to provide for succession planning. * Recognizes and rewards employees for accomplishments. * Directs and manages weekly staff meetings or other forms of communication to facilitate the exchange of information within the department and Affiliate. ... Read more »
Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Representative
2012-02-07 10:19:32
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ~cb~ ... Read more »
CSR (Teller) PART TIME - BLOOMFIELD SOUTH
2012-02-07 10:19:32
GENERAL FUNCTION: BLOOMFIELD SOUTH SQUIRREL Location: 3120 South Boulevard, Bloomfield Hills, MI 48304 Must have open availability & a flexible schedule Must be available to train full time for 7 business days 8:30-5:00 Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
CSR (Teller) PART TIME - ROYAL OAK MAIN
2012-02-07 10:19:32
GENERAL FUNCTION: Royal Oak Main Financial Center Location: 803 S. Main Street, Royal Oak, MI 48067 Must have open availability & a flexible schedule Must be available to train full time for 7 business days 8:30-5:00 each day Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »