2010-12-06 09:17:36
I can show you a business that actually makes sense. You don’t have to sell or deliver any products. There is no inventory, no paperwork, and no overhead. You can’t lose any money, but you can... ... Read more »
Work For A Great Business In A Bad Economy
2010-12-06 09:12:56
Our team is a tele-commuting company for women who desire to get more out of life. You can be successful whether you are currently in the corporate world or have left the 9 to 5 grind for other... ... Read more »
Transaction Manager Support Clerk I
2010-08-31 10:26:29
GENERAL FUNCTION: Provides support for intermediate functions of Transaction Manager image processing system. Support varies from P.O.D. receipt, document prep, codeline and amount keying, and machine operations. ESSENTIAL DUTIES & RESPONSIBILITIES: * P.O.D. Receipt: Receive all inbound banking center/mart routes. Log receipt entries into database. Complete branch discrepancy log as needed. Deliver work to document prep. * Document Prep: Inspect P.O.D. batches for hardware (staples, paper clips). Ensure all work is in the appropriate order. Insert control documents as specified. Deliver work to image capture. * Codeline and Amount Keying: Performs ten-key input for MICR line completion. Maintains consistent keying speed with accuracy. Possesses extensive knowledge of internal documents. Maintains Transaction Manager password. SECONDARY DUTIES AND RESPONSIBILITIES Machine Operations: Maintains a working knowledge of NCR 7780s and iTRANS in order to perform image capture (EPU) and power encode (ESU) functions as assigned. Performs hardware maintenance as needed. SUPERVISORY RESPONSIBILITIES: None ... Read more »
2010-08-31 10:26:29
GENERAL FUNCTION: Performs a variety of detail oriented, repetitive tasks and audits other areas and the employee's work. Works under minimal supervision. ESSENTIAL DUTIES & RESPONSIBILITIES: * Investigate quality concerns using ImageRPS database (Wausau). * Independently research and resolve problems for the daily accounts using ImageRPS database. * Archive payments and track workflow through payment services. * Complete daily cash consolidation in congestion with WLB, prepare Brinks deposit, and create debit tickets to offset credits. * Research routine and non-routine problems ensuring a satisfactory resolution. * Coordinate and complete mail studies for clients to ensure timely processing of payments. * Responsible for tracking of RLB errors. Collect reports from Iron Mountain document search and Lockbox customer service. Report on employee performance. * Recommend improvements to help minimize future problems. * Perform routine quality checks of work completed. * Meet and maintain production and quality standards as set by the department. * Review, sort, and audit materials as needed. * Complete all assigned paperwork. * Communicate issues, as needed, to management team. * Create reports or spreadsheets using Microsoft applications. * Assist in training. * Perform any other duties as assigned. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Image Itran Specialist PT-weekend shift
2010-08-31 10:26:29
GENERAL FUNCTION: Utilizing high-speed capture equipment, the incumbent will provide a high quality image of all transactional information (checks and or supporting documents), perform required maintenance to ensure the equipments' longevity and will follow all established safety guidelines. ESSENTIAL DUTIES & RESPONSIBILITIES: * Complete Pass I for all checks and billheads - where the items are imaged on the ImageRPS system via the NCR high-speed Itran. * Encode all checks on Pass II reviewing each batch for quality of encoding. * Be conscious of workflow and deadlines for all lockbox customers. * Follow proper procedures for correction of jams. * Research all rejects and missing items. * Clear all items on the missing items screen while cutting the pockets. * Research all items that did not encode and do not show up as a reject. * Escalate issues to the lead or manager appropriately. * Perform routine maintenance on transports (replace MICR ribbons, belts, cleaning lenses, etc.). * Clean machine and surrounding area daily and restock with supplies (paperclips, rubber-bands, etc.). * Audit all batches of billheads for audit trails and any stray checks. * Assist in the training of new Itran operators. * Complete any other work related functions deemed by management that are reasonable and support the business needs. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Rapid Extractions Desk Operator (FT, 3rd shift)
2010-08-31 10:26:29
GENERAL FUNCTION: Performs a variety of routine operator duties on a production machine, following well-defined and established procedures. DUTIES & RESPONSIBILITIES: * Set up and operate an Opex Model 50 or 51 that is designed to cut open mail at a low speed. * Operator will extract the mail and prepare the payments for processing according to each customer's specific instructions. * Meet and maintain production and quality standards as set by the assigned department. * Review, sort, and audit materials as needed. * Communicate issues, as needed, to management team. * Complete all assigned paperwork and report on machines productivity. * Perform routine maintenance of machinery. Replace worn equipment. * Perform general housekeeping on and around machine. * Perform all work in accordance with established safety procedures. * Comply with banking Regulations as they relate to customer confidentiality. * Coordinate with other department to ensure deadlines are met. * Perform quality checks and basic troubleshooting of machinery. * Train new employees, as needed. * Perform any other duties as assigned. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Transportation Associate (FT, 1st shift)
2010-08-31 10:26:29
GENERAL FUNCTION: Under general supervision, process Transportation invoices, schedule courier and armored car services (on-going and "specials"), evaluate and analyze requests for transportation (courier and armored car) and make recommendations, approve, or deny those requests for transportation, evaluate existing transportation services for proposals to reduce expenses and improve efficiency, provide customer service regarding transportation to external and internal customers, and participate in Self Assessment and Sarbanes-Oxley testing procedures. DUTIES & RESPONSIBILITIES: * Review, allocate and process all Transportation invoices for the Bancorp - over $18 million annually. * Schedules transportation to Bank customers and branches, utilizing ground, air, and armored couriers. * Monitors and communicates to Retail, LOB's and Operations any changes to the branch route structure and issue resolution. * Coordinates immediate "special" pick-ups and deliveries to Bank customers and branches. * Provide customer service for inbound phone calls for Transportation. * Work with all customers: internal (non-exempt associate to Vice President level) /external (courier drivers to courier management and courier company owners) in a professional manner. * ACCESS database entry of invoices and transportation information of various subjects. * Ability to coordinate and prioritize in an ever-changing daily work environment. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Item Processing Supervisor (Sorter Room) Cinci
2010-08-31 10:26:29
GENERAL FUNCTION: First level of management in Item processing department. Ensures that employees, equipment, and materials are used properly to maximize productivity. Section managed is typically medium sized and consists of nonexempt staff. ESSENTIAL DUTIES & RESPONSIBILITIES: * Manages section of an Operations department which exhibits one or more of the following characteristics: o Large group of Non-Exempt employees performing specific production or accounting duties including encoding, batch preparation, and error ticket desk. o Multi-shift production management including a second shift and a weekend shift. * Plans, assigns and monitors the workflow of the proof department, maintaining optimum efficiency and cost effectiveness while ensuring that production standards are met and maintained. * Manages a group of individuals to consistently and accurately perform functions with high risk/exposure to the Bancorp, including the accounting and encoding of the POD items for multiple affiliates. * Ensures that the proof department is sufficiently staffed, and directly works with the training manager to ensure the staff is adequately trained. * Responsible for the Bancorp's problem escalation during the off shift hours of operation when senior management is not available. * Performs regular risk assessments on all risk sensitive functions within the departmental workflow and ensures proper controls are in place to remain compliant with annual FDICIA reviews. * Interacts with multiple internal departments to obtain feedback on performance or provide support for research, quality initiatives and/or operational awareness. * Build customer relationships and attends meetings with customers and internal departments, as necessary. * Assist and lead projects as assigned by Senior Management. * Reviews proof's procedures and makes recommendations to improve productivity. * Responds to questions from customers and internal staff members regarding area activities. * Maintains daily, weekly and monthly reporting of proof activity. * Troubleshoots issues and problems within proof, referring complex problems to more senior management. * Assists in the evaluation and recommendation of resources needed to accommodate increases in volume due to mergers, acquisitions, centralization, and new business. * Responsible for escalating courier issues impacting the workflow of Item processing/proof area. * Responsible for promoting teamwork and the cross training of employees. * Ensures appropriate escalation of customer service, operational and/or employee problems. * Monitors the attendance of subordinates and ensures accuracy of hours work prior to submitting payroll information to the payroll department. * Administer all human resource policies and procedures in a fair and consistent manner. * Perform all work in accordance with established health and safety procedures. * Perform any other duties as assigned. * Ensures that all daily deadlines are consistently met. * Ensures the development of direct subordinates in leadership positions. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. ... Read more »
2010-08-31 10:26:29
GENERAL FUNCTION: Performs a variety of complex operator duties on a production machine, following well-defined and established procedures. DUTIES & RESPONSIBILITIES: * Set up and operate the Opex Model 150 which is designed to extract mail from envelopes at a high speed. * Operator will extract the mail and prepare the payments for processing. * Meet and maintain production and quality standards as set by the assigned department. * Review, sort, and audit materials as needed. * Complete all assigned paperwork and report on machines productivity. * Train new employees, as needed. * Coordinate with other departments to ensure deadlines are met. * Communicate issues, as needed, to management team. * Perform service calls, Interact with Service Technicians. * Perform routine maintenance of machinery. * Perform quality checks and basic troubleshooting of machinery. * Perform general housekeeping on and around machine. * Perform all work in accordance with established safety procedures. * Communicate issues, as needed, to management team. * Comply with banking Regulations as they relate to customer confidentiality. * Perform any other duties as assigned. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Payment Processor (FT, 1st shift, WLBX)
2010-08-31 10:26:29
GENERAL FUNCTION: A payment processor prepares transactions for deposit by performing a variety of routine duties in a production environment by following well-defined and established processing procedures. Requires the utilization of a computer-based software unique to the area. DUTIES & RESPONSIBILITIES: * Manually extract payments from envelopes, separating and sorting checks and invoices in order to prepare deposit in accordance with client specifications and required workflow. * Accurately input payment amounts read from the legal line of the checks into unique software application using a PC. * Read and follow specific instructions, which are unique for each account, to accurately prepare deposit. * Collect and prepare check copies for re-association where applicable. * Physically re-associate check copies with invoices and envelops by matching and stapling the check copy, invoice, and envelope together in accordance to customer requirements. * Sort completed batches in outgoing mail area to be returned to the client. * Meet or exceed department productivity standard of 85 items per hour while completing all of the duties listed above. * Maintain a quality standard of 0.0137% (1 error in every 7,300 items processed) while completing all of the duties listed above. * Perform all work in accordance with established processing procedures. * Perform general housekeeping in and around work environment. * Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Payment Processor (PT-2nd shift) WLBX
2010-08-31 10:26:29
GENERAL FUNCTION: A payment processor prepares transactions for deposit by performing a variety of routine duties in a production environment by following well-defined and established processing procedures. Requires the utilization of a computer-based software unique to the area. DUTIES & RESPONSIBILITIES: * Manually extract payments from envelopes, separating and sorting checks and invoices in order to prepare deposit in accordance with client specifications and required workflow. * Accurately input payment amounts read from the legal line of the checks into unique software application using a PC. * Read and follow specific instructions, which are unique for each account, to accurately prepare deposit. * Collect and prepare check copies for re-association where applicable. * Physically re-associate check copies with invoices and envelops by matching and stapling the check copy, invoice, and envelope together in accordance to customer requirements. * Sort completed batches in outgoing mail area to be returned to the client. * Meet or exceed department productivity standard of 85 items per hour while completing all of the duties listed above. * Maintain a quality standard of 0.0137% (1 error in every 7,300 items processed) while completing all of the duties listed above. * Perform all work in accordance with established processing procedures. * Perform general housekeeping in and around work environment. * Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Licensed Retail Associate *Series 6/63*
2010-08-31 10:26:29
Fifth Third bank is growing our sales force in Cincinnati, and looking for experienced Licensed (6/63) Salespeople to join our Retail Associate program! In this intense 15 week paid program, you will perform a variety of duties at the banking center level, involving rotations through various banking centers and bankmarts. You will become familiar with Fifth Third Bank's operations and procedures, and will acquire the knowledge and experience required to be succesful in a Licensed Personal Banker position. DUTIES & RESPONSIBILITIES: * Observes retail operations and workflow to become familiar with the function of each position. * Performs the duties and jobs required by the program to gain first hand knowledge of Fifth Third's retail operation. * Gains knowledge of the various Fifth Third products and services solicited within the retail environment so as to be able to sell and cross-sell effectively. * Builds a network of resources within retail and supporting divisions, upon which to call for assistance in a management capacity. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Retail Personal Banker- Landen, OH
2010-08-31 10:26:29
GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Retail Sales and Service process, using the prescribed tools and interacting with the Customer/Financial Service Representatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management. o Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer and maintaining relationship as appropriate. o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage referral goals as set by management. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Business Banking Officers and Brokerage Representatives to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from other providers in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. * Bank Operations o Open and maintain full range of retail accounts and services. o Keep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure. o May need to handle opening and/or closing procedures as a member of the platform staff. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Retail Personal Banker- North West Hamilton FC
2010-08-31 10:26:29
GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Retail Sales and Service process, using the prescribed tools and interacting with the Customer/Financial Service Representatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management. o Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer and maintaining relationship as appropriate. o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage referral goals as set by management. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Business Banking Officers and Brokerage Representatives to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from other providers in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. * Bank Operations o Open and maintain full range of retail accounts and services. o Keep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure. o May need to handle opening and/or closing procedures as a member of the platform staff. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Retail Personal Banker-Elliot Drive FC
2010-08-31 10:26:29
GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Retail Sales and Service process, using the prescribed tools and interacting with the Customer/Financial Service Representatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management. o Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer and maintaining relationship as appropriate. o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage referral goals as set by management. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Business Banking Officers and Brokerage Representatives to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from other providers in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. * Bank Operations o Open and maintain full range of retail accounts and services. o Keep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure. o May need to handle opening and/or closing procedures as a member of the platform staff. SUPERVISORY RESPONSIBILITIES: None ... Read more »
Customer Service Rep (PT Teller) Amelia
2010-08-31 10:26:29
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Servi Rep (PT Teller) Deerfield Bankmart
2010-08-31 10:26:29
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Serv Rep (PT Teller) Downtown Middletown
2010-08-31 10:26:29
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Rep (PT Teller) Lebanon Bankmart
2010-08-31 10:26:29
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A ... Read more »
Customer Service Manager-Deerfield Bankmart
2010-08-31 10:26:29
GENERAL FUNCTION: Position responsible and accountable for the day-to-day operations, and risk management of the financial center. Role has direct management responsibilities for the operational and referral activities of the customer service representative (CSR) and financial service representative (FSR) staff. Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES 1.) Manager/HR Function A. Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service. B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care. C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems. D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify CSR/FSR's who are capable of training new staff members. E. Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process. F. Annually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriate. G. Accountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-date. H. Perform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies. I. Maintain a position of trust and responsibility by keeping all customer business confidential. J. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times. 2.) Operations A. Perform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the office. B. Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Partner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date. D. Handle with professionalism the complex consumer and business customer problems that the CSR/FSR staff is unable to resolve. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; recognizing and rewarding employees for accomplishments. ... Read more »