2012-01-31 10:24:44
Our Client?s Requirements, outside of professional experience, are the following: - Must be a member of the Church of Jesus Christ of Latter-day Saints, and currently temple worthy We are looking for a motivated, skilled, quality conscious, and solution oriented individual to join our Service Management team. From the immense amount of data within the Church, there comes a great need for one who can convert that data into relevant, accurate, and timely information. Candidates can expect to be challenged and rewarded by transforming complex business requirements into easy to understand reports and dashboards. This role works with department leadership, engineering and operations managers to: identify, define and validate key performance measures and related industry benchmarks; develop processes and systems to collect and report metrics and benchmarks; manage the business intelligence system for communicating performance measures; lead efforts to make performance measures deeply understood and actively used at all levels throughout the global Infrastructure Services processes to manage day-to-day activities and all operations; assure methodologies and practices for preparing any forecasts of Infrastructure Services are accurate, timely, and credible; and critically evaluate performance and propose strategic planning recommendations to improve services. This role coordinates with the Portfolio, Engineering and Operations Management processes to ensure global operational and financial performance data is accessible, gathered, analyzed, and reported. Responsibilities: 20% - Interacts with department leadership, engineering and operations managers to identify and define the key performance measures and make them understood and actively used at all levels throughout the Infrastructure Services to manage day-to-day activities and all operations. 30% - Manages gathering, analysis, and reporting of operational and financial performance data for Infrastructure Services. Is familiar with industry benchmarks and compares these to internal performance data. 25% - Takes the lead role in analyzing performance data and developing recommendations with department leadership, engineering and operations managers for strategic responses and future strategic direction. 10% - Coordinates the annual planning for the department, which includes: performance commitments, identifying initiatives, and resources needed. 15% - Coordinates with managers, engineers and Business Intelligence resources to ensure that the necessary data for reporting key performance measures is captured in a reporting tool. Qualifications: Must be a member of the Church of Jesus Christ of Latter-day Saints, currently temple worthy Bachelor?s degree; MBA or related Master's degree (preferred) Expert in Microsoft Excel and PowerPoint for data presentation Detail oriented - Expert presentation, interface and report writing skills (demonstrated GUI design) Proficient with data extraction tools and languages, specifically SQL and Web Services Professional experience in data analysis and report design/development Ability to quickly learn new tools and technology Strong problem solving, analytical and diagnostic skills Ability to interact well in a team environment Excellent documentation and communication skills ... Read more »
2012-01-31 10:24:44
Mandarin speaking candidates. This candidate will support seller location utilizing Amex automation products. Also supporting gift card customers. Hiring leader is looking for candidates that have call center experience and that are good with technology. This person will be self managed. RECOMMENDED QUALIFICATIONS -> Entry-level position into Business Analysis functional domain. -> May have prior experience as a Programmer and/or Service Delivery Engineer within a technical delivery/support organization. -> May have prior business experience in a functional domain. FUNCTIONAL CAPABILITY -> Facilitates the set-up of meetings and conference calls. -> Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively. -> Assists the Lead Business Analyst/Program/Lead Project Manager in completing the relevant project documentation. -> Assists in the analysis of underlying issues arising from investigations into requirements. -> Assists in test planning and test case definition, as required. -> Involved in system and user acceptance testing phases, developing test cases and monitoring/tracking resolution of defects. ... Read more »
2012-01-31 10:24:44
WHY WAIT? Are you looking for an exciting new opportunity? This may be your lucky day! It is time for a change, and CDI can help! We have an immediate need for a Business Analyst Job Description: The Business Analyst is an assigned member of a Project Team within a portfolio and is accountable for the following activities: • Assists in the creation and execution of the product vision and road map. • Gathers and documents product and project requirements for the user interface. • Leads all aspects of user testing and validation. • Communicates requirements to the Development Team. • Coordinates the work of the Interaction Designer (if one is needed and assigned to the project) • Coordinates efforts with other IXDs that have connections or overlap with their project. • Ensures that the user experience of the end product meets the original intent and is of the highest possible quality. Key Relationships: Design Manager, IXDs, Product Manager, Program Manager, ICS Project Team *Qualifications: • Exceptional communication skills in interactions with clients, end users, developers and others throughout the design process. • Exceptional ability to create and share a vision. • Exceptional ability to build and maintain relationships • Exceptional ability to persuade and teach without manipulation. • Exceptional ability to resolve conflict and disparate opinions. • Exceptional ability to view problems from a holistic viewpoint and accurately pinpoint their root cause. • Exceptional ability to research and understand a customer's needs, problems, and potential design constraints. Design Aptitude • Comprehensive knowledge of design & usability solutions, both historical and current. • Comprehensive knowledge of design processes, including research and analysis. • Expert ability in writing and producing useful project documentation (design briefs, audience definition, comparative analysis, prototype notes, etc.) • Expert ability to effectively communicate through drawings, diagrams, prototypes, flow charts, etc. • Expert ability in creating content structure and flow. • Expert ability to creatively develop solutions from ambiguous or ill-formed requirements. Technical Aptitude • General knowledge of processes and methods (i.e. Agile, Scrum) • General knowledge and skill in web standards development and best practices (i.e. XHTML, CSS, JavaScript, etc.). • General knowledge in rich-media development platforms, including: Flash/Flex, WPF/Silverlight, etc. • General knowledge in server-side technologies, including: JSP, Xquery, etc. • General knowledge in working with our enterprise software technologies and business reporting tools, including: Corda, Business Objects, etc. Team Player • Demonstrated ability to work as a member of a multidisciplinary team to accomplish assigned tasks • Demonstrated ability to see beyond boundaries of roles and job descriptions when tasks need attention. • Demonstrated ability to sacrifice personal agendas to accomplish the greater goal of the team. • Demonstrated ability to speak up appropriately when challenges arise in a team. Must be a member of The Church of Jesus Christ of Latter-day Saints currently temple worthy. TAKE ACTION! Why wait another day? It is time to act! Apply NOW and join the CDI Team TODAY!!! ... Read more »
2012-01-31 10:24:44
OptumHealth Salt Lake County Utah Managed Care Mental Health system implementation business/systems analysts. Work with local OptumHealth clinical staff, financial staff, corporate staff, community mental health provider agencies, county staff and Netsmart implementation consultants to ensure successful implementation of Netsmart Avatar MSO and ProviderConnect to meet OptumHealth, county and state requirements. Document system configuration, operational requirements and policies/procedures. Business and systems analysis experience of managed healthcare software required. Medicaid managed behavioral health experience with Netsmart Avatar MSO or equivalent managed care and practice management software is a strong plus. ... Read more »
I.T. Sales Manager - $90K Salary Plus Commission
2012-01-31 10:24:44
The primary responsibilities as Director of Sales will be to develop and execute a strategy to accelerate top line growth, nurture an elite sales team, create and refine a complementary partner network and ensure the highest levels of customer satisfaction among our installed base. The Director of Sales will recruit, train and manage a Team of direct and indirect sales persons. He/she must be accountable for achieving sales targets and quotas established by executive management. He/she will track sales progress and report results to plan based upon periodic scorecards and key performance indicators. The successful candidate will ensure their sales solutions are innovative and competitive. Candidate must have a firm understanding of software design cycles, requirements documentation and Voice of the Customer solicitation techniques. The Director of Sales must be a self-starter with the ability to work with limited supervision. Bachelor's degree in business, engineering, business information systems and/or equivalent work experience required. Requires 5 years of experience in enterprise software sales. Moderate travel required. We are an equal employment opportunity employer. ... Read more »
2012-01-31 10:24:44
Graphic Designer Mulitple Openings Freehand Artwork- Illustration type (children's books, still life, etc) Artwork can be in any type of medium, ie, oil paint, charcoal, pencil, pastels¿(no computer generated) Knowledge of photoshop illustrator software but, company will train. Must have portfolio Has had previous experience in working with either Textile/print/screening companies/publishing College degree in fine arts or design. ... Read more »
Deskside Support Technician, A+ Certified
2012-01-31 10:24:44
**Contract to Hire Opportunity** Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals Documents, maintains, upgrades or replaces hardware and software systems Supports and maintains user account information including rights, security and systems groups Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed Determines and recommends which products or services best fit the customers' needs Relies on instructions and pre-established guidelines to perform the functions of the job Works under immediate supervision Primary job functions do not typically require exercising independent judgment Typically reports to a project leader or manager ... Read more »
2012-01-31 10:24:44
We are looking to bring on 2 new contractors for the Electronic Deposit Center in the next few (3) weeks. The training will be from 3-Midnight M-F The shifts will be M-F 6-3 and M-F 3-Midnight Here is the job description: The Treasury Service Associate 1(TSA1) is responsible for answering inbound calls from customers relative to their Check 21 Electronic Deposit products as well as assisting vendors/aggregators on behalf of their client's deposits. Provides high quality customer service by supporting internal and external clients in account management, operations, documentation, and technical support. Communicates with clients regarding their Check 21 Electronic Deposit products via multiple payment channels (CEO Desktop Deposit, WFED, RDC and Lockbox). Researches and resolves routine to moderately complex issues and inquiries, referring difficult issues to specialists. Works directly with Relationship Managers to obtain threshold approvals resolving file, deposit and item level exceptions to ensure deposits are processed within the units SLA. The TSA-1 orients new and existing clients on product knowledge and servicing resolution in keeping with company procedures and industry regulations. We would like a bilingual Spanish speaker. We are an equal employment opportunity employer. ... Read more »
-Customer Service /Banking/Bilingual
2012-01-31 10:24:44
Responsible for implementing and servicing treasury management products and services that are less complex in nature. Duties may include: Identifying and resolving client issues; acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services and to meet client needs; identifying trends through tracking and monitoring the clients portfolio to ensure compliance, identify exceptions or suggest products, procedures or services that may streamline the clients interactions; training clients on products and services to ensure optimal delivery and meet implementation needs; performing post implementation product usage and customer billing reviews. May attend on-site client visits with manager to learn more about the business. MUST BE OPEN TO VARIOUS SHIFTS We are an equal employment opportunity employer. ... Read more »
2012-01-31 10:24:44
Reviews customers fraudulent transactions/documentation to determine the fraud chargeback rights or compliance rights available. Maintains customer follow-up with in timeframes to communicate case resolution. Receives inbound calls regarding fraud and dispute related issues. Researches and analyzes moderately complex activity using multiple systems and research techniques. Must be able to detect potential fraudulent activity and take appropriate action. Contacts customers via e-mail and/or phone to gather required information for fraud case filing. Reviews more complex/unique situations with senior department staff. May act as an escalation point for lower level fraud specialists to resolve issues and provide training. May review and implement procedures and training materials to maximize efficiency and customer service and to assure compliance with governmental regulations. May participate in projects We are an equal employment opportunity employer. ... Read more »
2012-01-31 10:24:44
Basic Qualifications: 1+ years financial services experience Minimum Qualifications: Strong verbal and written communications skills. Proven success in problem analysis and resolution. Strong attention to detail and accuracy. Strong organizational skills; ability to multi-task and work in a deadline driven environment. Ability to work effectively in a team environment. Strong computer skills including MS Office. - 2+ years customer service experience - Advanced knowledge of Visa and Mastercard Operations - Strong PC experience (MS Excel, Word, Internet, Intranet) - Interpersonal Skills PREFERRED SKILLS: - Knowledge of bank products, specifically business credit cards - Previous experience working with TSYS Credit Card System (TS1 and/or TS2) - Ability to communicate (read, write, speak) in French, Dutch, German, or Spanish Different shifts available. Will be handling client issues, acting as a liaison between the client and bank operations, sales officers, vendors and relationship managers to ensure the delivery of quality service and to meet client needs; identifying trends through tracking and monitoring the client's portfolio to ensure compliance, identify exceptions or suggest products, procedures or services that may streamline the client's interactions; training clients on products and services to ensure optimal delivery and meet implementation needs; performing post implementation product usage and customer billing reviews. May attend on-site client visits with manager to learn more about the business. We are an equal employment opportunity employer. ... Read more »
2012-01-31 10:24:44
Lead, coordinate, and direct the administration of key process improvements to Internet-based EDI implementations. Research and coordinate the design and review of new applications and integration strategies of EDI systems. Lead transitions of EDI systems to next-generation environments and/or cross-functional business systems. Coordinate with senior staff, network engineering, business application, and database administration function to ensure availability, reliability, and scalability of EDI systems to meet business demands. We are an equal employment opportunity employer. ... Read more »
2012-01-31 10:24:44
Production Operations Manager is responsible for managing and overseeing all aspects of our production operations and technical infrastructure. PRINCIPAL DUTIES AND RESPONSIBILITIES: Responsible for the daily management of highly technical employees that are engaged in production operations as well as system and network administration. Plans, conducts and coordinates systems programming activities in support of both data center and lab systems, including infrastructure/platform builds and deployment, product provisioning, and system administration. Responsible for all aspects of infrastructure including communication voice and IP, power generation, disaster recovery and prevention. Develop strategic plans and roadmap for infrastructure improvements Conducts and prepares feasibility studies for new applications or revisions to existing applications. We are an equal employment opportunity employer. ... Read more »
2012-01-31 10:24:44
Responsibilities: Complete technical aspects of the software development life cycle per managers instructions. As instructed research, document, and implement system requirements and specifications provide findings to the manager. Maintain coding standards across the enterprise. Ensure consistent writing and coding of software programs and applications according to specifications and standards. Maintain and adhere to enterprise Software Development Lifecycle (SDLC). TECHNICAL REQUIREMENTS: A good understanding of current Internet and Microsoft-based technologies, including: C# 3.5/4.0, ASP.NET, web services, SQL, SQL Server, TFS o Ideal skills: WPF, MVC, Entity Framework, WCF REST web services, Unity framework, MOQ framework Knowledge of software development best practices and design patterns including: OOP, SOA, TDD, Dependency Injection, Repository, Model-View-Controller, Model-View-ViewModel, Loose Coupling We are an equal employment opportunity employer. ... Read more »
Customer Service Engineer - Linux Experience
2012-01-31 10:24:44
Seeking an experienced Customer Support Engineer with a solid knowledge of linux based systems. The ideal candidate will have experience in providing customer support over the phone, via e-mail, and in person. This position usually works independently on the cases assigned to them and is comfortable working through challenging support scenarios with customers. Key Responsibilities: - Working with customers resolving their support cases. -- Proactively communicating status of support tickets both internally and externally. -- Working with limited to no supervision, a self-starter. -- Proactively stay up-to-date with all the latest technologies concerning companys products and the underlying technologies and disseminates this knowledge to other engineers. -- Recognizing and escalating difficult technical / business issues on behalf of customers. -- Acting as a liaison to Engineering and manage incidents to Engineering. -- Working cross-functionally with other departments to troubleshoot and resolve customer issues. -- Creating and posting Knowledge Base Articles / Technical Notes. -- File enhancement requests and work with product management to understand and document requested product enhancements. -- Listen, comprehend and communicate technical information to customers. -- Work with Linux, TCP/IP, Network Security, and Server Hardware. Candidate Profile: Must have experience and maturity dealing with enterprise-level customers. Candidate must be detailed-oriented and able to provide root cause analysis of issues. Candidate must be professional in all interactions with customers and will be their critical interface for support resolutions. Understanding network security, network forensics, and implementation of Linux-based systems is a must. Education: B.A. and 3 years experience as Customer Support Engineer. Experience: Experience with RAID, JBOD/SAN storage, and VMware is preferred. Minimum Qualifications: -BS or MS in CS/EE -3 Years experience with Technical Customer Service Benefits: Competitive compensation package, bonus incentives, and stock options Health insurance, dental, vision Long term disability insurance, health care flex spending accounts Generous annual vacation plus sick time Apply today! We are an equal employment opportunity employer. ... Read more »
2012-01-31 10:24:44
Our Client is looking for a Cognos Developer in the Salt Lake area. Must have 3-5 years of development with the latest version. Immediate need. Great Pay and Benefits! We are an equal employment opportunity employer. ... Read more »
Entry-Level Sales/CSR - Dynamic, Growing Company
2012-01-31 10:24:44
This Entry-Level Sales/CSR Position Features: Dynamic, Growing Company Opportunities for growth Interesting and rewarding product to sell Great Pay Up to $20 hourly with commission Immediate need for an Entry-Level Sales person to work with a dynamic electronic/entertainment company paying base plus commission. Looking for candidates who are outgoing, teachable and have positive attitudes! If you are willing to work hard, the rewards can be very good. This position will include working with existing customers to retain and grow accounts, as well as selling this service to new customers. This company has Part Time and Full-Time openings available, perfect and adaptable to a student schedule! This is a great opportunity to get established in a Sales Role with a company that is willing to train and to help jump start a career! If you would be interested in learning more contact Tiffany at AppleOne in Taylorsville today!! We are an equal employment opportunity employer. ... Read more »
UT/Customer Service Representative III/2374
2012-01-31 10:24:44
Maximize contact center staff by continuously monitoring resource availability, work states and thresholds to directly facilitate and provide assistance to redeploy resources and/or maintain current levels 2. Utilizes intra day reports and processes to ensure allocation of contacts to multiple service sites and teams to business customer and vendor targets are met 3. Provides regular updates to both the Workforce Management and Operational leadership teams on daily trends 4. Responsible for monitoring, and responding to phone and e-mail queues and as needed to bring about desired outcomes 5. Pulls Operational Escalation levers per the pre-defined process 6. Serves as point of contact for unexpected events and system outages on a global level when required 7. Provides after hours support of contact center operational activities 8. Documents daily progress and activities in required logs and checklists 9. Supports onboarding and offboarding processes to ensure agent acces ... Read more »
Functional Analyst- NEEDED NOW!!
2012-01-31 10:24:44
Functional Analyst- NEEDED NOW!! WHY WAIT? Are you looking for an exciting new opportunity? This may be your lucky day! It is time for a change, and CDI can help! We have an immediate need for a Functional Analyst JOB DESCRIPTION Our client?s requirements, outside of professional experience, are the following: -Must be a member of the Church of Jesus Christ of Latter-day Saints, and currently temple worthy. As a Functional Analyst, you will assist the business teams in defining requirements and delivering technology solutions to address various business needs. The projects that you will participate in will drive improved customer satisfaction, foster outstanding communications with both internal and external customers, and will deliver significant value to the client and its customers. Responsibilities: • Lead business teams and cross-competency teams completing tasks related to application design, documenting and managing customer requirements throughout the development lifecycle. This includes requirements definition, requirements analysis, process analysis, requirements change management, use case and business process modeling, logical system design and high level estimating, etc. • Provide outstanding analysis. Create analysis outputs, such as business requirements documents, gap analysis, root cause analysis, system configuration documents, and detailed functional design documents. • Work jointly with the interaction designer to represent functional requirements in sound user interface design. • Work with the development team to design and implement system modifications. • Work collaboratively with business representatives, Project Management and various ICS teams/roles to develop and implement the specific technology and architecture necessary to deliver business solutions. • Lead the resolution of project-related issues. Personal Behavior: • Advocate: Advocate for business and technology. Bridge business and technology perspectives to deliver customer wants - on time. • Deliver proactively: Display energy and initiative in solving problems. Find all possible avenues to get the job done. Pave the way to deliver what the customer wants on time. • Leadership: Specialist of industry and process. Lead and mentor project team members to perform functions and create deliverables. • Influencer: Ability to create strong, positive relationships with decision makers and contributors at all levels to help shape project/team success. • Versatile: Ability to adapt to a variety of project teams. Display a breadth of knowledge as it relates to business and technological solutions, methodological approaches, and consumable deliverables. • Integrity - Act with personal integrity at all times. • Professional - Work within your team's processes. Confront problems, propose solutions and take ownership through to resolution or ensure a clear hand-off. Have a positive can-do approach to work. Qualifications: • Bachelor?s degree in CS, MIS, or related field. • 4 – 6 years of successful business/functional analysis and project management experience, specifically leading dynamic cross-competency teams using a structured project methodology. • 2 - 5 years experience designing portals and/or web applications. Ability to understand web technology from a business and functionality perspective. • 3 – 5 years experience in software methodology lifecycle - including business planning, data analysis, process analysis and design, business and functional requirements analysis, use case analysis, system design, development, testing, and implementation • Experience in Unix/Linux scripting • Experience in Search and Discovery tools, including technologies used for libraries and archives • Experience integrating Digital Asset Management tools • Understanding of effective interaction design principles. • Ability to work independently with limited general supervision. • Experience prioritizing competing demands, scoping large efforts, and negotiating timelines. • Ability to perform root cause analysis and complex problem solving skills are important. • Strong analytical skills with the ability to translate business requirements into technical specifications with an emphasis toward highly available and scalable global solutions are necessary. • Ability to collaborate with a diverse set of business customers and drive consensus when conflicting requirements are identified. Must be a member of The Church of Jesus Christ of Latter-day Saints currently temple worthy. TAKE ACTION! Why wait another day? It is time to act! Apply NOW and join the CDI Team TODAY!!! ... Read more »
2012-01-31 10:24:44
Seeking an experienced Technical Writer for a dynamic, growing telecomm company in Utah County. Will be responsible for the preparation of technical publications including manufacturing process documents, as well as user and administrative manuals for customer products. Conducts interviews with various members of the technical staff to gather data for documentation. Research and translate data into manuals for non-technical and technical users. Work and communicate well with other members of the technical staff. Be highly self motivated to complete projects on time. Ideal candidate will have 3-5 years experience and open to a minimum of a 5 month contract. Hiring ASAP! We are an equal employment opportunity employer. ... Read more »